VIP Services & Concierge Agent

The VIP Services & Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment. Focuses on creating a seamless and memorable experience while building strong relationship to ensure guest satisfaction and loyalty.

Duties:

• Check-in and check-out all VIP guests
• Assist in play evaluations for VIP guests - Authority to comp based on tracked play.
• Blocking rooms for VIP guests and accommodate any special room requests.
• Preparing and serving complimentary drinks for VIP guests
• Provide support for Special Events functions.
• Maintaining appearance and cleanliness of VIP Services and Concierge areas
• Booking restaurant reservations for all on property outlets
• Assist all hotel guests by providing information, directions, tours,

and entertainment etc.

• Handling heavy phones in a timely, courteous, and professional matter
• Imputing same day reservations for VIP guests, verifying marketing codes
• Assist all VIP guests with any requests.
• Answering any casino/rewards card questions for all card levels
• Communicating with hosts, host on duty to resolve guest issues, questions.
• Booking cabanas for casino guests
• Reviewing and responding to all VIP Services email requests from guests or hosts
• Perform any/all other tasks as requested by a Supervisor/Manager/Director

Qualifications:

• High school diploma or equivalent, college degree preferred.
• Previous experience in related field Hotel/Casino preferred.
• Experience with the AS/400 and CMS Tracking System preferred.
• Knowledge of Reno/Sparks/Tahoe area a must
• Must be able to maintain a valid license with the Gaming Control Board
• Must be able to maintain a valid Alcohol Awareness Card