Cashier - Youyu

Overview The incumbent is responsible for the accurate handling of restaurant financial transactions. This position ensures prompt and courteous service to all restaurant guests. Responsibilities ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Be thoroughly familiar with all menu items, including ingredients and food allergens, and wine list in order to assist guests and answer questions accurately. Ensure restaurant is clean and in order at all times, including tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and decor. Ensure cashier stand is fully stocked with pens/pencils, note pads, credit card vouchers, menus, daily function sheet, and cash handling and other forms. Process guest transactions, including sales, payment processing, and making change, according to POS and cash handling procedures. Answer restaurant phone. Take phone orders, as needed. Maintain positive and professional communication with all staff. Provide recognition to others, including co-workers, supervisors, managers, and directors. Ensure a healthy and safe work environment for co-workers and guests. Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. Promote property outlets to guests. Assist guests in finding locations within the property by escorting, when possible, or giving clear directions. Resolve guest complaints using property procedures. Create a positive environment in which all employees have the ability to maximize their potential. Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance. Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service. Always smile and offer a warm greeting to all. Take initiative to offer assistance throughout the property. Perform additional duties as requested by department managers and supervisors. Communicate with supervisors and managers to ensure that assigned duties are completed to standard. Maintain confidentiality of guest, employee, and company information. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) These skills and abilities are typically acquired through two months of on-the-job training or through related cashier or host experience. ADDITIONAL REQUIREMENTS Drivers of company vehicles must have a valid driver's license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock. Must successfully pass background check. Must successfully pass drug screening. Must have a friendly and outgoing personality. Ability to work independently and willingness to learn. Must be able to work at a rapid pace, while maintaining attention to detail. Able to handle stress arising from management of operations and volume of work. Must be TWENTY-ONE (21) years of age or older. SKILLS Must possess strong communication and listening skills. Ability to work flexible schedules, including nights, weekends and holidays as required Ability to be punctual and meet deadlines Ability to function independently in a multi-task environment, as well as a part of a team Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise. PHYSICAL DEMANDS Ability to stand for extended periods of time. Ability to walk distances. Ability to tolerate exposure to heat, cold, and loud/noisy environment. Additional Details DISCLAIMER: This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #HARDROCK Age Requirements 18+