PT Food Lion To-Go Associate

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PT Food Lion To Go Associate

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Posting date: 05/05/2025

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Location: Sylva, NC

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Category/Area of Expertise:Retail Operations

Job Requisition:431156

Address:USA-NC-Sylva-73 Asheville Road

Store Code:Store 01175 Front End (7219369)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Food Lion To-Go Lead in maintaining standards according to Food Lion's standard practice manual. Maximize sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

Smiles, greets each customer, uses name whenever possible and provides prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Exhibit behaviors that align with Food Lion's guiding principles, core values, vision, and strategy

Ability to shop multiple customer orders using the designated tools and equipment

Recognize or differentiate between all types of produce carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuce, etc.)

Substitute items when requested

Scan, bag, and label the purchase efficiently and accurately, while following established company policy and procedure

Verify all customer IDs presented and observe store policies pertaining to the sale of alcoholic beverages

Assist customers picking up orders

Complete Accountability Form from end to end process

Is courteous and helpful to other associates

Wears the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Controls store's expenses through proper use of store supplies such as receipt tape, bags and cleaning supplies

Adheres to all company guidelines, policies and standard practices

Observes and corrects all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required for To-Go area and equipment

Successfully complete Computer Based Training (CBT) and Training Aid courses

Performs all other duties as assigned

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

QUALIFICATIONS

High school graduate or equivalent preferred

Good interpersonal, communication and customer service skills

Desire to work in a team environment

Ability and willingness to learn multiple tasks and technical requirements of the job

Must meet minimum age requirements, when applicable, to perform specific job functions

PHYSICAL REQUIREMENTS

Ability to use computers, smart devices, and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

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