Front desk agent.

un Front desk agent. (Carmel By The Sea) Lamplighter Inn & Sunset House. compensation: TBD employment type: experience level: mid level job title: Front desk agent. We are seeking a friendly, organized hotel Front Desk Agent to join our small boutique hotel in downtown Carmel by-the-Sea. In this position, you will welcome regular and new guests to our hotel. Assist guests with room reservations by telephone or in person. Attend to guests' needs and questions. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction. They will present an excellent image of our hotel that will leave a lasting impression. Prior hotel experience is required, if you are interested in joining our team, which includes our resident cat Gatsby, please send us an email with your resume. REQUIREMENTS Must have experience in a Hotel Front Desk Position Must have an open flexible schedule including weekends, evenings and holidays. The schedule will vary according to the needs of the hotel Must maintain regular attendance of weekly scheduled shifts Must maintain high standards of personal appearance and grooming Must possess excellent communication skills Must possess strong leadership and organizational skill Must be effective in handling problems Must have a good eye in anticipating, preventing, and solving problems as necessary Must have a passion for creating an exceptional experience for all guests POSITION: Welcome every guest with a smile, and a friendly verbal greeting, using the guest's name when possible Register guests and enter registration information into computer Complete check-out process, print bill and answer any questions about charges Answers reservation calls and responds to email requests Maintain complete knowledge at all times of: * All hotel services, and hours of operation * All room types, layout, decor, and location * All room rates, special promotions Post charges according to current procedures Answer inquiries about hotel services, in person, over the phone and email in a timely manner Maintain a neat and presentable front desk area Resolve guest concerns in a timely manner Complete all items as listed on shift checklists Clean the work area at the end of the shift, ensuring all items are left in an orderly fashion Perform other duties as requested by management Principals only. Recruiters, please don't contact this job poster. post id: ... updated: [ ]