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Concierge

The Rittenhouse

210 West Rittenhouse Square

Philadelphia, PA 19103

118 Room Hotel

Managed By HHM Hotels

Full-Time

Opportunity: Concierge

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Your Growth Path

Front Desk Supervisor - Guest Service Manager - Assistant General Manager

Your Focus

Warmly greet and acknowledge guests, proactively offering assistance.

Provide information about local attractions and events.

Make travel arrangements.

Make dining and other reservations, and obtain tickets for events.

Receive, store, or deliver luggage or mail.

Pick up and deliver items or run errands.

Carry out unusual requests, such as searching for hard-to-find items or services.

Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Follow sustainability guidelines and practices related to HHM's EarthView program.

Practice safe work habits and wear protective safety equipment.

Ensure overall guest satisfaction.

Perform other duties as requested by management.

Your Background and Skills

High School diploma or equivalent.

Previous customer service experience required or equivalent training.

Knowledge of the local community, attractions and events.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing and/or sitting for extended periods, walking, lifting up to 15 pounds.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Posted May 22, 2025

3

The Rittenhouse

A Gem Among Luxury Hotels In Philadelphia

About The Rittenhouse

People spend time at The Rittenhouse for many reasons: a family vacation, weekend getaways, board meetings and business get-togethers, romantic dinners, or girls' nights out tasting handcrafted cocktails. Whatever the reason, every guest experiences the same standard of excellence at our standout among Philadelphia luxury hotels. In just a few moments, you can learn about the history of our storied Center City luxury hotel and discover what awaits you during your visit to The Rittenhouse.

Accommodations

Our rooms and suites are a cut above those of other Philadelphia luxury hotels boasting elegant rooms and suites known for their style and space. Browse our accommodations, featuring expansive floor plans, comprehensive amenities, and a sense of luxurious comfort.

Dining

Enjoy afternoon tea, dinner, evening cocktails, and more, all at Lacroix Restaurant at The Rittenhouse.

Spa & Wellness

The Rittenhouse Spa and Club is reason enough to stay with us. Find the ultimate opportunity for replenishment here at our Rittenhouse Square hotel.

Weddings and Special Occasions

Our dedicated staff will help you customize your wedding day or special occasion down to the smallest detail. Our home on the leafy and historic Rittenhouse Square will provide the perfect backdrop to an unforgettable day, whatever you are celebrating.

Business

When you are traveling on business, you need a hotel with a central location, ample business amenities, and a room that will ensure you get a great night's rest. At The Rittenhouse you get all three, as well as helpful staff to take care of any last minute travel arrangements. We'll also work with your company to provide competitive corporate rates.

Meetings

If you need a productive, relaxing environment for a key business meeting or corporate event, The Rittenhouse offers stunning and well-equipped facilities for meetings and gatherings of all sizes and at every level of formality.

Philadelphia

Booking a stay at The Rittenhouse is like being given a key to the city; our central location is a stone's throw away from the very best of Philadelphia's most historic attractions and thriving culture. Our prime location as a luxury hotel in Center City is unmatched.