Server - Sea Strike (Seasonal)

Minimum Requirements:

• Must be at least 18 years of age
• Previous food service experience in a luxury hotel, resort, or fine dining restaurant, preferred
• Ability to use hotel Point-of-Sale (POS) computer systems
• Excellent communication skills, both written and verbal
• TIP Certification, preferred
• ServSafe Certification, preferred
• Consistently aspires to fulfill Core Company Values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty, & Trust)
• Exhibits the Sea Island Five-Star Behavior Standards with guests, members, and co-workers
• Must possess a positive attitude, have the ability to work with a variety of people, and cooperate with coworkers efficiently and effectively
• Must be detail-oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
• Ability to easily adapt to organizational and environmental changes
• Must be flexible to working days, early mornings, evenings, weekends, and holidays
• Report to work at the scheduled time, neatly groomed, and in compliance with Company Dress Code Policy

Tasks/Responsibilities:

• Prepare station for service prior to guest arrival, including the supplying of side stands, setting and inspection of all tables for cleanliness, and ensuring of correctness of settings
• Serve food and beverage items according to prescribed procedures
• Monitor diners' satisfaction frequently and anticipate needs without requiring direction
• Communicate continually with server assistants, chefs, outlet supervisors, assistant general managers, and general managers on duty in order to deliver food in a timely fashion and execute a smooth flowing dining experience for guests
• Clear courses according to correct procedures by removing items from tray stands and delivering them to kitchen locations, where items are properly deposited
• Properly obtain completed guest checks with all required information
• Reset tables, as needed
• Maintain cleanliness in all areas, including: tray stands, counters, sinks, utensils, shelves, and storerooms
• Learn the names and personally recognize regular guests and members
• Record and bill orders accurately into the register system and process payments using guest and/or member cards in accordance with accounting procedures
• Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
• If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow up on issues, as needed (if computer access is not available, give information to admin support)
• Maintain cleanliness and organization in all work areas
• Uphold appropriate departmental standards of quality and timing
• Uphold and ensure compliance with all company and departmental policies and procedures
• Report all equipment problems, maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
• Attend all scheduled employee meetings and bring suggestions for improvement
• Willing and timely execution of other duties as delegated by leadership

Physical Requirements:

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods
• Ability to lift, carry, pull, and push up to 30 lbs. intermittently throughout a shift
• Ability to read, write, and communicate effectively in English, both written and verbal
• If applicable, must have the ability to work for extended time periods in an outdoor environment, including: sun, heat, cold, wind, rain, and higher than normal noise levels
• May be exposed to mechanical, electrical, chemical, and fume hazards
• Maintain compliance with Company Resort Professional Image Policy