Concierge Shift Lead, Springfield
The St. James - Part Time
Springfield VA
Administration/General Management: Receptionist
0
3
days ago
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Concierge Shift Lead
Flagship - Springfield, VA
Full-Time
About us:
The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiencesexperiences that engage, inspire, and delightdepends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Job Description:
The Concierge Shift Lead plays a critical role in ensuring a seamless guest experience. You'll lead the concierge team during your assigned shift, serving as a key point of contact for members, guests, and staff. This is a fast-paced, guest-facing role in an environment that hosts a wide range of sports competitions, community events, corporate gatherings, and family entertainmentoften simultaneously.
We're looking for an organized, energetic, and service-minded individual with strong leadership skills and a passion for hospitality.
Key Responsibilities:
Serve as the lead point of contact for all guest interactions during your shift.
Deliver top-tier customer service to members, guests, and prospective clients.
Oversee and support the concierge team in managing daily operations.
Resolve guest concerns and complaints with empathy, urgency, and professionalism.
Ensure team members adhere to attendance, uniform, and service standards.
Maintain a safe, clean, and welcoming front-of-house environment.
Work collaboratively with other departments during high-traffic times and major events.
Monitor schedules, shift coverage, and escalate staffing concerns as needed.
Flexibility required: must be available to work morning, evening, weekend, and holiday shifts as needed.
What We're Looking For:
2+ years of experience in a customer service leadership or supervisory role.
Background in hospitality, sports/recreation, or fitness/wellness environments preferred.
Proven ability to lead, motivate, and manage a team in a high-volume setting.
Exceptional communication and interpersonal skills.
High attention to detail and a proactive approach to problem-solving.
Comfortable multitasking in a fast-paced, constantly evolving environment.
Must be reliable, punctual, and customer focused.
Background check required.
Benefits of Working at The St. James:
Competitive hourly compensation
Complimentary membership to The St. James
Opportunities for advancement and cross-training
Dynamic work environment with a focus on growth and teamwork
Exclusive employee discounts
Get to know us better:
www.thestjames.com
www.thestjames.com/careers
Instagram:
@thestjames
@thestj_sports
@thestjamesperfomanceclub
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
#twfulltime
The St. James - Part Time
Springfield VA
Administration/General Management: Receptionist
0
3
days ago
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Concierge Shift Lead
Flagship - Springfield, VA
Full-Time
About us:
The St. James is a premier sports, wellness, and entertainment brand, empowering people of all ages to reach their peak potential. Our 450,000-square-foot flagship complex in Springfield, VA, offers a unique combination of world-class sports venues, elite training spaces, recovery amenities, and athletic and wellness programs. We also operate Performance Club locations in Springfield, VA, and Bethesda, MD, providing signature group classes, customized performance training, recovery, and high-performance programming in convenient club settings. From comprehensive training to family-friendly fun, lifestyle events, and sporting experiences, The St. James is your destination to discover your best self.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiencesexperiences that engage, inspire, and delightdepends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Job Description:
The Concierge Shift Lead plays a critical role in ensuring a seamless guest experience. You'll lead the concierge team during your assigned shift, serving as a key point of contact for members, guests, and staff. This is a fast-paced, guest-facing role in an environment that hosts a wide range of sports competitions, community events, corporate gatherings, and family entertainmentoften simultaneously.
We're looking for an organized, energetic, and service-minded individual with strong leadership skills and a passion for hospitality.
Key Responsibilities:
Serve as the lead point of contact for all guest interactions during your shift.
Deliver top-tier customer service to members, guests, and prospective clients.
Oversee and support the concierge team in managing daily operations.
Resolve guest concerns and complaints with empathy, urgency, and professionalism.
Ensure team members adhere to attendance, uniform, and service standards.
Maintain a safe, clean, and welcoming front-of-house environment.
Work collaboratively with other departments during high-traffic times and major events.
Monitor schedules, shift coverage, and escalate staffing concerns as needed.
Flexibility required: must be available to work morning, evening, weekend, and holiday shifts as needed.
What We're Looking For:
2+ years of experience in a customer service leadership or supervisory role.
Background in hospitality, sports/recreation, or fitness/wellness environments preferred.
Proven ability to lead, motivate, and manage a team in a high-volume setting.
Exceptional communication and interpersonal skills.
High attention to detail and a proactive approach to problem-solving.
Comfortable multitasking in a fast-paced, constantly evolving environment.
Must be reliable, punctual, and customer focused.
Background check required.
Benefits of Working at The St. James:
Competitive hourly compensation
Complimentary membership to The St. James
Opportunities for advancement and cross-training
Dynamic work environment with a focus on growth and teamwork
Exclusive employee discounts
Get to know us better:
www.thestjames.com
www.thestjames.com/careers
Instagram:
@thestjames
@thestj_sports
@thestjamesperfomanceclub
The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.
#twfulltime
Job ID: 478548932
Originally Posted on: 5/26/2025
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