Am Server Aqimero at The Ritz-Carlton

2 years

Position Title: AM server

Reports to: GM and FOH Managers

Position Summary:

Sell and serve food and drinks in a professional manner. Enhance the customer experience according to RSH and Ritz-Carlton standards.

Tasks and Responsibilities:

• Must be able to pass Responsible Service of Alcohol Test.
• Serve a set number of tables, as determined by management.
• Complete knowledge of RSR Restaurants food and beverage preparation.
• Ability to sell alcohol and food items.
• Able to use a computer
• Able to interact with guests in a friendly/fast and anticipatory manner.

Maintain specific side-work and ensure the total cleanliness and smooth operation of the restaurant.

• Clear and reset tables.
• Check identification of guests to ensure they are of legal age to consume alcoholic beverages. Refuse to serve beverages in a polite manner to guests who are not of legal age.
• Ensure guests complete satisfaction and strive to exceed guests expectations.
• Report to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Other duties as directed.

Essential physical requirements

• Able to work standing up and walking during entire shift.
• Able to continuously reach, carry, lift, bend, stoop and wipe
• Pulling and pushing up to 50 pounds
• Common hazards include but are not limited to burns, falls, slipping, tripping and cuts.
• Personal hygiene is a most plus frequent washing of hands is required
• Must be of legal age to serve alcohol

Knowledge and Skills

• Must be able to suggestively sell food and beverage items, to include egg preparations, and specialty coffees.
• Basic mathematical skills with the ability to make change
• Must be able to read and write
• Computer proficiency
• Excellent communication skills
• Multi-tasking and able to move in a fast-paced environment while maintaining a clam demor.
• Knowledge of workplace safety procedures
• When applicable, must have licenses, certifications or registrations according to State requirements
• State health and alcohol compliance cards (if applicable)
• 3 years of experience as a server

Compensation: Hourly ($9.25) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Customer Service

Customer Service Orientation

High Volume Service

Attention to Detail

Sales

Teamwork

Food Safety Knowledge

Time Management

Food and Beverage Knowledge

Problem Solving Skills

POS Systems

Adaptability

Responsible Service of Alcohol

Conflict Resolution

Sales Skills

Table Service

Physical Stamina

Computer Skills

Professionalism

Communication

Interpersonal Skills

multi tasking

Organizational Skills

Workplace Safety

Stress Management

Cash Handling

Safety Awareness

Basic Math Skills

Hygiene Awareness

personal hygiene

Physical Endurance

Team Player

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