Guest Services Manager

Essential functions:

• Maintain a friendly, helpful, and positive manner when dealing with Guests and fellow employees
• Anticipate Guests' needs and concerns. Respond promptly and follow up accordingly to ensure guest satisfaction
• Monitors special requests and oversees rate changes and room moves to ensure Guests' satisfaction
• Review daily business levels, anticipate critical situations, and assist in planning effective solutions to best expedite these situations
• Always maintain and encourage a professional atmosphere (Conversations, tone, demeanor, uniforms, etc.)
• Manage the ongoing training and development of front office staff
• Monitor staff's interaction with Guests and ensure prompt and courteous service
• Maintain complete knowledge of the hotel's inner workings, including room rates, room operations, hotel policies, availability, and profitability strategies
• Knowledgeable about the entire property, including all scheduled activities, group functions, food and beverage outlets, entertainment, and hours of operation of all activities, events, and outlets.
• Runs shift on the Front Desk when necessary
• Handles complaints, settles disputes, and resolves grievances and conflicts, otherwise negotiating with others.
• Supervising staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Understands the impact of department operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Guest Service Manager Qualifications

• 5+ years of experience in the hospitality field, preferably in a full-service hotel
• Proven track record of managing a team in a hospitality or hotel management role
• Excellent leadership skills, analytical skills, and communication skills
• Proficient computer skills and knowledge of Microsoft Office
• Prefer prior Marriot experience

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a full-time position working at the Marriott Pompano Beach. Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more!

EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.