Host

Role Summary

A Host at Vandelay Hospitality Group is responsible for providing exceptional service to guests. As a Host, you will ensure each guest begins their experience with a positive and warm welcome and are able to seat guests according to availability. You are familiar with our reservations system and manage the flow of service by monitoring all private bookings, events, and walk-in guests. Hosts answer the phone with a smile and ensure that the guest feels well taken care when calling the restaurant, answering the phone within 3 rings.

Responsibilities:

• Deliver concierge-level hospitality by creating a welcoming and comfortable environment for all guests while they await seating.

• Cultivate guest loyalty through consistent, name-to-name recognition and personalized service interactions.

• Strategically manage the RESY reservation platform, analyzing the reservation book to optimize seating arrangements and service flow.

• Review and utilize guest profiles, including notes, photos, and special requests, to anticipate and exceed expectations each service.

• Maintain and update the RESY database with accurate notes and modifications for reservations, including private events and large party bookings.

• Demonstrate in-depth knowledge of the restaurant layout, including menu offerings, table numbers, and seating configurations.

• Communicate clearly and professionally with both guests and teammates, using strong listening and interpersonal skills to ensure seamless service.

• Lead by example in executing opening shift, and closing procedures, as well as daily side work, ensuring readiness and cleanliness of the host station at all times.

Requirements:

• Experience working as a Host in fine dining and/or hotel environment

• Detail oriented with writing, communication and phone etiquette skills

• Team oriented with a strong sense of punctuality, reliability and professionalism

• RESY Reservation system and CRM experience a plus

• Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphere

• Fluent in both written and spoken English

• Must be comfortable with repetitive motions (such as walking, bending, and standing), able to safely lift up to 50 pounds and standing for long periods of time

Perks

• Family Meals

• Benefits available for full and part time team members

• Flexible schedule

• Professional development and career growth

• Dining discounts at all Vandelay Hospitality Group concepts

• Referral program

• Closed on Thanksgiving, Christmas and the 4th of July

Benefits:

• Employee discount

• Flexible schedule

• Health insurance

• Paid training

Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.