Guest Service Agent

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Guest Service Agent (GSA) is responsible for delivering an exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service. The GSA will be expected to increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for executing the experience program at the client site. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Key Responsibilities

• Perform functions for the following programs: temporary access badges, landlord building access cards, lost & found, luggage storage, quarterly inspections for art and meeting rooms.

• Assist with site events in coordination with the Conference Services team and administrators.

• Escalate problems associated with all building services, including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

• Work collaboratively with other service lines.

• Assist with projects and initiatives that enhance employee engagement, increase productivity, reduce cost, mitigate risk, and create value for our Client and JLL.

• Perform additional job duties, as requested.

Qualifications

• High school diploma or general education degree (GED)

• 1+ years of prior relevant experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate, preferred.

• Exceptional customer service skills and professionalism with a passion for hospitality.

• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

• Track record of initiative, integrity, and good judgment.

• Highly collaborative with strong interpersonal skills.

• Excellent verbal and written communication skills with the ability to communicate professionally.

• Proficient skills in Google Suite (Gmail, Sheets, Docs)

Location:

If this job description resonates with you, we encourage you to apply, even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.