The Customer Service Associate assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.
These roles are 100% onsite in our Earth City Customer Service Center.
What you'll do
Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
Conducts video sessions where required for Equifax applications and services
Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence
What experience you need
High School diploma or GED
Well versed in client communications verbally and written
6+ months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method
What could set you apart
Working knowledge of Google email, drive and chat
Knowledge of Sales Force, creating, documenting and closing cases and tasks
Familiarity with live calls, chats and video sessions in a fast paced environment
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