Front Desk Agent

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicotts seaside locale where employees are an important part of the bustling campus community!

Please apply today if this opportunity looks like the right fit for you.

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• Greet guests upon arrival with a warm and friendly demeanor.
• Perform check-in and check-out procedures efficiently.
• Manage room reservations using the hotel's property management system (PMS).
• Answer phone calls, respond to emails, and handle guest inquiries promptly.
• Provide information about hotel amenities, local attractions, and transportation.
• Handle guest complaints or issues with professionalism and escalate when necessary.
• Maintain accurate guest records and billing information.
• Process payments and maintain a balanced cash drawer.
• Coordinate with housekeeping and maintenance teams for room readiness and guest requests.
• Ensure the front desk area is clean, organized, and presentable.
• Have the ability to read, listen and communicate effectively in English, both verbally and in writing
• Have the ability to observe and detect signs of emergency situations