Guest Service Agent - Parc 55 San Francisco, a Hilton Hotel

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Guest Service Agent - Parc 55 San Francisco, a Hilton Hotel - Full Time

Hilton Worldwide, Inc. - San Francisco, CA

Posted on 05/26/25 (Ref: CAiAWbGYuO)

Job Description - Guest Service Agent - Parc 55 San Francisco, a Hilton Hotel (HOT0BM0E)Job Description

Guest Service Agent - Parc 55 San Francisco, a Hilton Hotel (Job Number:HOT0BM0EWork Locations

Parc 55 - a Hilton hotel, 55 Cyril Magnin Street, San Francisco, 94102The Parc 55 San Francisco is looking for its next Guest Service Agent to join their Front Office team! This is a perfect opportunity for someone passionate about customer service and eager to grow in the hospitality industry.The sleek boutique hotel has 1024 guest rooms and is located steps from Powell Street and Westfield San Francisco Shopping Center. It's an ideal location for both work and leisure! The ideal candidate would have an outgoing personality, with at least one year of experience in a customer service role; hospitality experience is highly preferred, and schedule flexibility is required.

Classification: Full-Time

Shifts: Must be able to work mornings, evenings, overnights, weekends, and holidays

Wage range: $32.06 to $33.50 per hour

What will I be doing?As a Guest Services Agent, you will greet and register guests and assist with check-out, ensuring outstanding guest service and financial accuracy. Your responsibilities include:

Greeting guests, completing registration, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms or accompanying them with bell staff

Assisting guests during check-out, ensuring accurate billing, handling payments and credit/debit transactions, converting foreign currency, making change, and processing gift certificates and cards

Having thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area details, to answer guest inquiries

Using up-selling techniques to promote hotel services and maximize occupancy

Responding to guest requests and inquiries promptly and courteously

Handling guest complaints, conducting research, and resolving issues to ensure guest satisfaction

Receiving, inputting, retrieving, and relaying messages to guests

What are we looking for?Hilton has been a leader in the hospitality industry since 1919, known for innovation, quality, and success. We seek candidates who demonstrate our core values:

Hospitality - Passion for delivering exceptional guest experiences

Integrity - Doing the right thing always

Leadership - Leading in our industry and communities

Teamwork - Being a team player

Ownership - Taking responsibility for actions and decisions

Now - Operating with urgency and discipline

Additionally, we value:

Quality

Productivity

Customer Focus

What is it like to work for Hilton?Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay and mid-priced hotels. For nearly a century, Hilton has provided exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are central to creating memorable experiences worldwide.We support our Team Members' mental and physical wellbeing through innovative programs and benefits, including:

Access to your pay when you need it via Daily

Pay

Medical insurance for you and your family

Mental health resources

Paid Time Off (PTO)

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase plan at 15% discount

Debt-free education options

Career growth opportunities

Team Member Resource Groups

Recognition and rewards programs*Benefits may vary based on property-specific terms and conditions.Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office

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