Lead Barista - Cafe Drip

Pay Rate : $21.91/hr. minimum (depending on experience)

Shift : Varies

Type : Full-time or Part-time

PURPOSE

This position will lead the front-of-house team by ensuring exceptional quality in food, beverage, and service while maintaining cleanliness and operational standards, and elevating the guest experience. This role involves fostering a culture of superior guest service, managing performance, ensuring adherence to policies, and maintaining accurate records for personnel, sales, and labor.

ESSENTIAL DUTIES / RESPONSIBILITIES

Knowledge & Expertise: Demonstrate comprehensive knowledge of positions, policies, and procedures, mentor team members and step in to support as needed.

Cash Handling Oversight: Oversee cash handling procedures, ensuring the accurate operation of the point-of-sale system, managing cash, and making change as necessary.

Guest Communication: Address and resolve guest inquiries, complaints, and concerns promptly and professionally, in line with department policies.

Internal Communication: Maintain effective communication with Team Members through memos, bulletin boards, shift reports, and meetings.

Training & Certification: Train new baristas and offer feedback to ensure proper techniques, customer service, and product knowledge.

Policy Adherence: Monitor staff compliance with department policies, including confidentiality, POS transactions, cash handling, sales labor reporting, and product up-selling.

Additional Duties: Perform other duties and responsibilities as assigned.

Education and Experience :

One (1) year of Barista experience.

Skills and Abilities:

Training: Strong knowledge of policies and procedures, with the ability to mentor, train new team members, and provide constructive feedback.

Cash Handling & Financial Oversight: Proficient in overseeing cash handling processes and ensuring accurate POS system operations and transactions.

Guest Service & Communication: Excellent interpersonal skills to address guest inquiries, complaints, and concerns promptly, maintaining professionalism.

Policy Enforcement & Compliance: Ability to monitor and enforce adherence to department policies and procedures, ensuring consistency and accuracy.

Team Collaboration & Flexibility: Effective communicator, able to work well with team members and adapt to additional duties as needed to support operations.

PREFERRED

Education and Experience :

Experience in a high-volume a la carte venue.

Experience in MS Word, MS Excel, MS Power Point, and POS.