2 years
Job Details High Street Hospitality Group opened in Fall 2024 in the West End neighborhood.Our "sister restaurant", a.kitchen + bar philadelphia, is a seasonally-inspired American restaurant with a critically acclaimed natural wine program and cocktail bar. It has been named to Wine Enthusiasts Top 100 Wine Restaurants numerous times and JBF Semifinalist Outstanding WIne Program in 2022 and 2024.
We are looking forward to becoming part of DC's vibrant dining community and are committed to providing an environment for professional growth, fair wages and opportunities to give back to the communities in which we live and work. We offer multiple health and dental plans , a transportation discount program, and more.
In addition to a.kitchen, HSHG includes several restaurants in its portfolio: FORK one of the leading American restaurants in the country, HIGH STREET which has won critical acclaim for its bakery program and recently re-opened its dining room in a new location and HIGH STREET HOAGIES, a quick service sandwich kiosk.
If you think the following descriptions matches your skill set, please reach out.
Y ou're the first smile and the final farewell for our guests. You're not just managing reservations and seating tables; you're setting the tone for an unforgettable dining experience. You're a master of first impressions, a welcoming presence, and a discreet observer, ensuring a seamless transition from arrival to departure.
Responsibilities:
- Guest Greeter : Warmly greet each guest upon arrival, radiating genuine hospitality and setting a welcoming tone.
- Reservation Organizer: Skillfully manage reservations and seating arrangements, ensuring a smooth and efficient flow.
- Ambiance Architect: Cultivate a serene and sophisticated atmosphere in the dining room . Request lighting and music adjustments as needed.
- Waitlist Whisperer: Maintain an accurate waitlist, providing clear and realistic wait time estimates to guests.
- Tabletop Conductor: Escort guests to their tables with grace and efficiency, ensuring a seamless transition to their server.
- Fa bulo us Farewell s : Thank each guest sincerely as they leave, inviting them to return for another exceptional experience.
- Team Collaborator: Work in harmony with the service team, communicating guest preferences and any special requests via chits . Table turns are a focus.
- Adaptability Expert: Able to adjust to unexpected situations and maintain a calm demeanor under pressure.
Bonus Points:
- Memory Magician: Recall returning guests' names and preferences, adding a personal touch to their experience.
- Language Skills: Proficiency in multiple languages is a plus, enhancing communication with international guests.
- Local Scene Aficionado: Knowledge of the local area and its attractions, able to offer recommendations to guests.
Compensation: Hourly ($22.00 - $25.00) plus tips
Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts
Required SkillsCustomer Service
Customer service excellence
Service
Attention to Detail
Teamwork
Effective Communication
Professionalism
Communication
Problem Solving
restaurant industry experience
Time Management
Health and safety standards
Interpersonal Skills
Wine Knowledge
Cultural Awareness
Cocktail Knowledge
Stress Management
Menu Knowledge
Empathy
Community Engagement
Organizational Skills
Creativity in Enhancing Guest Experience
Flexibility
Networking With Local Businesses
Positive Attitude
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