Customer Experience Concierge - US Based Remote

Key Responsibilities:

• Manage a dynamic caseload of 375-600 clients with precision and care
• Convert leads into sales by building trust, solving problems, and staying engaged throughout the transaction lifecycle
• Educate customers on program benefits and reward eligibility
• Act as a strategic liaison between customers and real estate agents
• Handle a high volume of calls, emails, and texts with professionalism and urgency
• Drive cross-selling opportunities for ancillary services
• Meet and exceed performance metrics for enrollments, referrals, closings, and satisfaction
• Use a modern tech stack to manage workflows, communications, and reporting
• Proactively follow-up with customers at key milestones to ensure a seamless experience
• Handle escalations with confidence and empathy

What We're Looking For:

• Thrive in a sales-driven environment and are motivated by performance-based compensation
• Are tech-savvy and comfortable navigating multiple digital platforms
• Communicate with clarity, empathy, and confidence-both verbally and in writing
• Are eager to grow and move up
• Take ownership of their work and are committed to delivering results
• Bring energy and professionalism to every customer interaction

Qualifications:

• 2-3 years of business experience preferred
• High school diploma required; some college preferred
• Real estate knowledge or experience is a plus
• Bilingual (English/Spanish) is a strong advantage
• Experience in customer service, sales, or call centers preferred
• Strong organizational and multitasking skills
• Consistent, reliable attendance and punctuality

Why Join Us?

100% remote role with nationwide flexibility

Competitive compensation structure - hourly + performance incentives

Opportunity to work with a modern tech stack and industry-leading brands

A culture that values growth, innovation, and excellence

If you're ready to level up your career and be part of a high-performance team that rewards results, apply now.