Catering Lead

Catering Lead

Department: GMT Cole Cafe 700230

Employment Type: Full Time

Location: GM Tech

Reporting To: Sarah LaVoie

Compensation: $19.10 / hour

Description

The Catering Specialist is responsible for creating a consistent, quality product and culinary experience, while also providing exceptional customer service, presentation, and a clean and safe eating environment.

Key Responsibilities

Essential Duties & Responsibilities

1. Excellent communication and people skills

2. Management of online catering system to create work orders with regard to meal preparation and delivery and setup.

3. Work with and understand all guest requirements before the event.

4. Transport meals and associated items to the event and complete setting up requirements stated by the guest and company standards.

5. Clean up the venue after the event to ensure no food, plates, beverages or other items remain behind

6. Following up with guests to ensure the event was successful for them and their guests.

7. Strong organizational and time management skills

8. Decision making skills.

9. Ability to manage in a diverse environment with a focus on client and customer services.

10. Strong leadership and motivating skills include the ability to build strong relationships with customers and staff.

11. The ability to think quickly, work in stressful circumstances and stay calm in a crisis.

12. Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation

13. Flexibility to work with different start and end times according to catering needs for the day. May involve some evenings, weekends or holidays.

14. Some cash handling and supervisory duties.

15. General kitchen duties i.e.: cleaning, stocking, food prep etc.

Skills, Knowledge and Expertise

Demonstrates attributes of

1. Ability to manage multiple caterings at a time. Must be independent and possess strong time management skills.

2. Results oriented and flexible; takes action as soon as needs arises and can demonstrate positive results; steadily follows through on tasks; able to find a balance between the business requirements and meeting client requests; absorb new information quickly and translates key points into positive outcomes.

3. High energy level; has demonstrated resilience, endurance and persistence throughout career.

4. Can-do attitude; stays positive, even in the face of adversity; sets the right tone for others. Collaborative work style with others both inside and outside organization; respectful of what others can contribute.

5. Places high importance on building and maintaining trust; has a long-range perspective with relationship development; believes in and routinely practices direct and honest communication; actively shares information openly with those who need to know; seeks collaborative resolution of issues; seeks others' points of view and encourages independent thought; listens well.

6. Personal values align with the company's values and culture; treats people with respect and consistency; trustworthy; highly ethical; appreciates and engages in creativity and forward thinking; takes long-range view.

Preferred Qualifications

1. 2+ years of restaurant experience

2. 3+ years of catering experience

3. Excellent customer service and interpersonal skills

4. Organized and capable of multi-tasking with attention to detail

5. Knowledge of Microsoft applications including word and excel.

6. High standards of personal hygiene and personal appearances

7. Ability to be on feet for several hours at a time.

8. Experience using POS systems preferred.

9. Servsafe training preferred.

Benefits

The duties of the Job Title may change from time to time. Continental reserves the right to add or remove duties and responsibilities at the discretion of Continental or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.

Continental is proud to be an Equal Opportunity Employer.

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