Cinema Host

About Us

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefits including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The Cinema Host is the critical first impression of the Cinema, and therefore is empowered to create memorable guest experiences while maintaining a clean and comfortable environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Scan tickets for guests arriving in the Cinema.
• Monitor guests in the Cinema, being watchful of signals from guests who may be in need of service and ensure only ticketed customers receive entry into the Cinema.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information.
• When Food and Beverage orders are delivered, ensure it is without disrupting the movie experience.
• Transport all dirty glassware/tableware from (name of room) to dishwashing area for proper cleaning.
• Maintain cleanliness of the theater throughout the day. Ensure floors are swept and tables are sanitized.
• Watch for suspicious persons entering, exiting, or loitering around the Cinema and call for assistance if needed. Remain calm and alert, especially during emergency situations and promote safe work practices.
• Assist in troubleshooting emergency service calls.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

QUALIFICATIONS AND SKILLS

• One-year experience in a public contact service position preferred.
• Ability to establish and maintain effective working relationships with guests and associates.
• Ability to operate a keyboard and Point of Sale system and follow operating procedures.
• Ability to stand and move throughout the cinema and continuously perform essential job functions with or without reasonable accommodation.
• Ability to observe and detect signs of emergency situations.
• Ability to grasp, lift and/or carry, move or otherwise, transport up to 50 lbs with or without reasonable accommodations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $20.00 - $22.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.