Dental Receptionist (25748)

GENERAL PURPOSE:

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing...GENERAL PURPOSE:

The Dental Receptionist is responsible for providing assistance to patients on the telephone and at the front desk, and processing cash receipts.

MAIN RESPONSIBILITIES & DUTIES:

Assists patients calling or visiting the clinic

Greets patients that are physically visiting the clinic.Provides assistance to patients and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate partyCompletes initial registration information of new patients CPS following established policies and proceduresUpdates any changes of patient's information in computer databasePrints forms needed for next day activitySchedules appointments for patients calling in, and following up (recall) patients per provider's requests and also requests from portal or worklist in CPSWorks the exceptions in Cellpointer system to verify and cancellations are true and contacts any patients that have a no answer/bad phone listed in CallPointeCalls patients to confirm next day's appointments at the request of providers for chronic no showsIdentifies no-shows and cancellations, and reschedules patients as appropriate for follow-upSchedules appointments with specialist for patients needing that treatmentTransfers/Burns CD any x-rays and /or records requested by another dental officeWitnesses affidavit forms after completion and scans in chart

Responsible for verifying dental coverage, and authorizations for treatment/services

Determines program eligibility for patients and completes the application proceduresGenerates estimates for dental treatment and makes financial arrangements in CPSObtains proof of income from the patients per sliding fee Policy and credit PolicyDocuments notes in computer regarding collections, payments arrangements, failed appointment notices, or additional conversations

Processes cash, checks and credit card payments via CyberSource, ensuring collection of full insurance co-payments, sliding fee and private payments

Responsible for reconciling daily cash collections and cash drawer, and prepares deposit slipEnters daily open/close data of daily cash into the S drive for Accounting DepartmentProvides administrative support to the department

Checks CPS for completion of notes, scan any documents and correspondence, and scans to chartsPrints the next day's schedule and sends to Dentist, front desk and Registered Dental AssistantSeparates and correlates posted forms and forwards them to the Billing DepartmentKeeps inventory of forms used at the desk; has Clinic Lead reorder in MIPS Abila workflow as necessary, to maintain appropriate inventory level

Other duties as assigned by Supervisor

QUALITIES &CHARACTERISTICS

Maintains a professional relationship and positive attitude with co-workers, the public, patients and all Ampla Health's staff, Board of Directors and vendorsMaintains a professional appearance at all times - face of the companyMaintains the highest professional ethics and is honest in dealing with people; is a model for all employees through his/her actionsStrives to learn more and is receptive to learning different ways of doing thingsDisplays enthusiasm toward the work and the missions of Ampla HealthExhibits excellent attendance and punctuality

PROFESSIONAL KNOWLEDGE, SKILLS & ABLITIES

Must complete high schoolAbility to use Microsoft Word for basic correspondenceAbility to type a minimum of 40 WPMAbility to adapt to specific environment and dutiesDemonstrate clear knowledge of Ampla Health's clinic structure, standards, procedures and protocolsHave demonstrated skills and knowledge of word, excel, and other reporting avenues

COMMUNICATIONS SKILLS

Must have neat and legible handwritingMust be able to interact with patients courteously and calmlyAbility to communicate well with the publicMust be able to type accurately with proper verbiage and grammar

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Works well with patients in a generally comfortable environment office. Employees must possess the following physical requirements:

Must be able to hear and communicate with clients and staff on telephone and those who are served "in person", and speak clearly in order to communicate information to clients and staffMust be able to lift up to 40 pounds and push up to 100 pound (on wheel)Must have vision which is adequate to read memo's, computer screen, registration forms and other clinic documentsMust have high manual dexterityAble to reach above shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turnMay be exposed to contagious/infectious diseases