Front of House Manager

1 year

Carbon Copy is a brewery & winery located in West Philly. We serve a variety of house brewed beer, housemade wine, cocktails from PA based spirits, and N/A beverages alongside our pizza focused food menu. We opened the West Philly brewery in December of 2022 and recently opened a second location in Port Richmond. With the growth of the company, we are looking for someone to manage Front of House operations at our West Philly location. The role of the manager is to lead the front of house team, manage front of house operations, ensure service runs smoothly, interact with guests, handle issues with guests and/or staff when they arise, manage the counter/take out operations, ensure the restaurant is properly closed, and administrative work like keeping inventory, ordering, and scheduling. The ideal candidate would have a positive attitude, an interest in beer and wine, a desire to grow within the company, and be able to follow/enforce rules and guidelines set forth.

• Pay
• Base salary based off experience plus tips generated from sales at the counter (100%) and take-out orders (50%)

• Responsibilities
• All Front of House Operations
• Manage service 5 nights
• Ensure proper steps of service are being followed
• Manage daily money (drawers, change, deposits)
• Ensure servers/bartenders are following rules/guidelines outlined in Employee Handbook
• Check out servers and bartenders closing duties/side work
• Ameliorate guest/service problems
• Closing the bar/restaurant
• Handle any discounts/comps needed
• Fill in other FoH roles if we are short staffed on your scheduled shifts
• Handle anyone disrupting service - both customers and non-customers
• Check out dishwasher to ensure all closing procedures are performed
• Assist in maintaining a small cocktail program

• Manage Counter Operations
• Seat guests
• Run food and bus as needed
• Coordinate online take out orders
• Ring up guests for take out beer/food and merch

• Administrative Work
• Scheduling
• Inventory management
• Inventory ordering
• Assist in hiring and training
• Staff education/pre-shift meetings
• Completing daily shift notes and incident reports
• Ensuring menu in Toast POS is accurate and up to date

• Requirements
• ServSafe certified (paid for by Carbon Copy)
• RAMP Certification server and manager (paid for by Carbon Coy)
• Strong Communication
• Experience managing a restaurant or bar

Compensation: Salary (Based on Experience) plus tips

Benefits & Perks: Health Insurance, Paid Time Off, Employee Discount

Leadership

Team Management

Customer Service

Problem Solving

Attention to Detail

Time Management

Organizational Skills

Conflict Resolution

Training and Development

Adaptability

Financial Management

Inventory Management

Operational Efficiency

Interpersonal Skills

Positive Attitude

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