Customer Service Specialist (Civil Service)

Join Our Talent Pool: Future Opportunities as a Customer Service Specialist with the City of Sioux City

Do you thrive in a fast-paced environment, enjoy working with the public, and have a passion for excellent customer service? If so, we invite you to express your interest in future openings for the Customer Service Specialist position in our Customer Service Center at City Hall.

We are building a list of qualified and enthusiastic candidates to be considered as opportunities become available. This is a great chance to get ahead and be among the first contacted when a position opens up!

About the Role:

As a Customer Service Specialist, youll be a vital part of our front-line team, assisting residents with a variety of services including:

• Accepting payments
• Setting up and terminating water utility accounts
• Licensing services
• And more

What Were Looking For:

• Strong customer service skills
• Proficiency in Microsoft Word and Excel
• Comfort using computers and technology
• Prior cash handling and customer service experience is preferred
• Bilingual abilities (Spanish) are a plus

Why Consider the City of Sioux City?

Full-time employees enjoy a comprehensive compensation and benefits package that includes:

• Medical and dental coverage
• Life insurance and cafeteria plan options
• Generous paid leave
• Participation in the Iowa Public Employees' Retirement System (IPERS)
• Deferred compensation plans (457 Plans) with a matching City contribution

To learn more about our benefits, visit:

Position Details:

• Full-time (40 hours/week)
• MondayFriday with shifts between 7:45 a.m. and 5:15 p.m.
• Work location: Customer Service Center, City Hall
• Employees must reside within 30 miles of the City of Sioux City city limits (including Iowa, Nebraska, or South Dakota)

If youre excited about the possibility of joining a team committed to serving our community with integrity and excellence, we encourage you to submit your application today . This is your opportunity to be first in line when we begin hiring!

Apply now to be considered for future opportunities. We look forward to connecting with you!

Typing Test Requirement

*** All applicants must attach a current typing test to their application. ***

• Test must be taken on or after May 30, 2024

• Minimum passing speed: 30 words per minute

• Online or non-proctored tests will not be accepted

If You Need a Typing Test:

For Siouxland Area Candidates:
Contact Iowa Workforce Development
- Call: ...
- 2508 4th St, Sioux City, IA 51101

For Candidates Outside Siouxland:
Check with your local Workforce Development Office , college , or university for proctored typing test options.

Be ready when the opportunity comessubmit your application now to join our talent pool for future Customer Service Specialist roles!

Under supervision performs a variety of responsible and varied clerical duties and tasks and related office work involving the delivery of services provided by the Customer Service Center.

• Perform clerical functions involved with delivery and explanation of a wide variety of customer services, complaints, requests for information and related tasks.
• Review and adjust customer billings, receive and record payments, balance cash drawer and establish payment schedules for delinquent accounts.
• Process documents to connect and disconnect services.
• Initiate and process work orders to field personnel.
• Issue licenses, permits and receive various program registrations.
• Enter, retrieve and record data concerning activities and operations.
• Operate various office equipment including a P.C., copy machine, FAX, credit card terminal and digital camera.
• Maintain confidentiality of information as necessary.
• Interacts with customers via telephone, email, or in person to provide support and information on assigned tasks.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate City staff.
• Establishes and maintains effective working relationships with officials, other agencies, fellow employees, and the general public.
• Maintains regular and punctual attendance and working hours.
• Expected to temporarily perform duties outside of normal classification in the event of a declared emergency. In the event that an employee is excused from work other than being sick, they will be required to report to work in a state of declared emergency.

Cognitive Demands, Skills and Abilities : A working knowledge of business math, interpersonal relations and the ability to use the English language effectively. Ability to exercise good judgement in making decisions in accordance with established policies and regulations, and to assist with the process and coordination of general office activities. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to communicate information and ideas in speaking so others will understand. The ability to speak clearly so others can understand you. The ability to identify and understand the speech of another person. The ability to see details at close range (within a few feet of the observer).

Job Knowledge : Requires a thorough and complete knowledge of office equipment and procedures; advanced knowledge of computers and related software; some knowledge of the principles of bookkeeping, filing systems; ability to apply current office technology, resources and services to assist customers (external and internal). A working knowledge of City Ordinances and municipal government. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Knowledge of administrative and office procedures and systems such as word processing, managing files and records.

Language Ability and Interpersonal Communication : Requires effective communication skills and the ability to provide effective and courteous assistance to customers (external and internal). Requires the ability to speak clearly, distinctly and effectively with fellow employees and the general public; read in English and compare similarities and differences between words and series of numbers; apply common sense understanding to the work process, procedures, programs and services; and to follow verbal and written instructions, bilingual is a plus.

Physical Requirements : Regular standing, walking, reaching, feeling, pushing, pulling and regularly lifts up to 10 pounds and occasionally lifts up to 30 pounds. Precise use of fingers, arms to enter data into a P.C. accurately and quickly; and the ability to see at a distance of 20 or less and hear within normal limits with or without corrective assistance.

Work Environment : Work is normally performed in a normal inside office environment with appropriate heating and cooling and is not subject to significant occupational or environmental hazards other than those normally associated with general public contact.

• Graduation from High School or GED
• Two (2) years work experience in an office involving public contact.
  or
  Any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

* Cash handling, teller and banking experience preferred but not required.