Night Auditor

Position Information

Classification Title Office/Clerical Lead FLSA Non-Exempt FTE 1.0 Minimum Qualifications

Requires at least a high school diploma or equivalent. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications Position Summary

The night auditor performs an audit of the business day's transactions. Audit duties include running all daily reports and checking for accuracy, auditing all payment types, completing all end-of-day reports, and rolling the report date to the next business day. In addition to their own duty leader responsibilities, the Night Auditor will perform all traditional Front Desk Clerk duties including, but not limited to, checking guests in and out, tendering sales from The Market retail outlet, making and confirming reservations, answering all telephone calls, responding to guest requests, serve as manager on duty, enter maintenance work orders, prepare daily shift reports, train and oversee relief auditors, and attend all needed meetings and training sessions. As the manager on duty, the Night Auditor will learn about the hotel's fire, health, and emergency procedures and be ready to implement these policies and procedures when needed. Overnight duty managers will coordinate with private security vendor officers to ensure guest service and safety standards are met. This is a designated position and may be needed to work ensuring campus operations when university campus is closed.

Knowledge, Skills, Abilities and/or Competencies

• Dependable, responsible, and able to work well without direct supervision.
• Strong organizational and time management skills.
• Detail-oriented.

Physical Demands

• Stand and/or sit at desk for extended periods of time utilizing a computer and/or phone
• Walk and climb stairs
• Occasional lifting up to 35 pounds

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Perform an audit of the front desk's daily transactions:

• Review and analyze daily audit reports prepared by Front Desk Clerks for accuracy and adherence to established financial procedures. Audit all payment types for that day.
• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
• Make appropriate corrections and adjustments
• Compile a summary report of daily transactions, highlighting key trends or discrepancies
• Complete end-of-day reports: post room charges, run back-up of daily transactions, and roll the posting date to the next business day.
• Identify and recommend revisions to front desk financial handling procedures based on audit findings to improve efficiency and accuracy.

Percentage of time 60 Duties/Responsibilities

Serve as manager on duty during your shift:

• Learn and know all safety and security procedures. Apply them as warranted and seek assistance from hotel upper management as needed. Solely responsible for the fire and life safety of all hotel guests (as many as 500 people), staff/faculty, and/or vendors present during severe weather, fire, or other safety-threatening events.
• Serve as the unit's lead point of contact during your shift, providing guidance and support to front desk clerks in handling complex guest issues and escalating when necessary.
• Communicate effectively with Front Desk Clerks, Front Office Supervisors, Assistant Front Office Manager, Front Office Manager, Hotel General Manager, cross-divisional Georgia Center personnel, and emergency personnel.
• Handle and solve all arriving, in-house, and departing guest issues.
• Manage projects or contribute to committee or teamwork.
• Assist in developing and implementing new guest service initiatives or standard operating procedures for the front desk.

Percentage of time 20 Duties/Responsibilities

Complete all procedures and tasks related to hotel guests with efficiency, accuracy, and utilizing excellent customer skills:

• Check guests in and provide them with information about the hotel. Print parking passes and post accurate charges.
• Post charges and payments to guest folios and check guests out.
• Make and confirm transient/leisure and group reservations.
• Enter maintenance work orders. If necessary, contact maintenance.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Assist in developing and implementing new guest service initiatives or standard operating procedures for the front desk.
• Take the lead on specific projects or initiatives within the front office, as assigned by the Front Office Manager.

Percentage of time 10 Duties/Responsibilities

Serve as the primary trainer and mentor for relief auditors:

• Maintain training materials and standard operating procedures for the night audit process.
• Provide Front Assistant Front Office Manager and Front Office Manager with feedback regarding trainees

Percentage of time 5 Duties/Responsibilities

Participate in training sessions, departmental meetings, and other duties as assigned:

• Participate in all training sessions and departmental meetings.
• Assist hotel team members as needed to meet hotel division goals.
• Complete other duties as assigned.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Leta Salazar Recruitment Contact Email ... Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel?
• UGA Jobs
• Georgia Center Employment Page
• Georgia Center Talent Recruitment Brochure
• Insidehighered.com
• Indeed
• hCareers
• LinkedIn
• Facebook
• Department of Labor
• Goodwill
• From a current UGA employee
• Other

Applicant Documents

Required Documents

• Resume/CV

Optional Documents

• Cover Letter

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (...).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.