Bartender

JOB DESCRIPTION

Position Title: Bartender

Department: F&B

Employment Classification: Non-Exempt

Position Summary/General:

Ensure that every guest has a memorable experience by providing a warm, friendly and efficient food and beverage service, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Expectations :

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures
• Act as a role model within and outside the corporation.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position

Essential Duties & Responsibilities:

• Strictly adhere to all company, department policies, and state liquor laws regarding consumption and serving of alcoholic beverages.
• Maintain bank and complete money transactions using a point of sale system without variance (e.g., maintain cash drawer; accept cash/bankcards for payment; count money; return correct change ensure proper identification for certain transactions; issue receipts, document discrepancies,; sign, count, and balance before and after each shift).
• Ring in all food and beverage orders according to preset standards to kitchen via the point of sale (Agilysys) computerized register system, making sure that all items have been entered correctly
• Ensure compliance with all ServSafe and safety requirements.
• Oversee proper care, storage, use and cleaning of all tools and equipment.
• Maintain appearance and cleanliness of bar/work area such as but not limited to: arrange bottles and glasses to make attractive displays, sweep, wipe counter/table tops, beer towers, sink areas, reach-in coolers/cupboards, remove trash, mop and clean all restaurant areas including restrooms, wash glasses, utensils and bar equipment.
• In friendly manner perform duties such as but not limited to: greet customers, t ake food/beverage orders from serving staff and/or patrons, check identification to verify age requirements of everyone purchasing alcohol, mix ingredients to prepare alcoholic/non-alcoholic beverages following recipes, slice/pit fruit for garnishing, and serve beverages including wine and bottled/draft beer.
• Maintain an adequate supply of products/materials by restocking alcoholic/non-alcoholic beverages, cut/slice and replenish garnishes, refill ice wells, paper products, glassware, condiments, etc.
• Maintain knowledge with all menu items, garnishes, glassware, beverage prices, beverage recipes and proper measurement (use of a jigger required to ensure pours are within one ounce (1.5 oz.) range).
• Adhere to applicable tribal, federal, state, and local sanitary regulations regarding the temperature requirements, preparation, maintenance, and storage of food and drink products.
• Assist with inventory and inventory control.
• Claim tips received according to laws governing wage reporting.
• Promote brands/products to increase sales.
• Assist in training new bartenders.
• Act with urgency at all times to minimize wait times; maintain a quick and purposeful pace.
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile;
• Make eye contact and verbally greet guests; provide fast and friendly beverage service to guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned.

Education & Experience

• High School Diploma or GED preferred.
• Must have relevant work experience to include strong knowledge, ability, and skill in mixing a variety of alcoholic beverages.
• Cash handling skills preferred.

Qualifications:

• Minimum age of 21.

• Must possess basic mathematical skills (able to add, subtract, multiply and divide).

Licensing & Certification:

• None.

Computer Equipment, Software, Machinery:

• Must be familiar with proper glassware used for beverages.
• Must obtain and wear proper footwear for safety and health.
• Operate Point-of-Sale system. (Agilysys)
• Operate/maintain dispensers (e.g., Shake machine, fountain, juice blenders).

Operate/maintain dispensers (e.g., Capton System, fountain, juice, Shake machine, blenders creamer, coffee and tea brewers).

Essential Physical Requirements:

• The job requires the ability to bend over, hear, reach overhead, stand, talk, turn/twist, walk, and repetitively use hands 51-100% of the time.
• The job requires the ability to balance/climb, crouch/stoop, and kneel 25-50% of the time.
• The job requires the ability to push/pull, carry, lift, and slide/transfer 1-50 lbs. 25-50% of the time.

Essential Mental Demands:

• The job requires the ability to organize, make decisions, read and write 51-100% of the time.
• The job requires the ability to problem solve and plan 25-50% of the time.

Supervisory Responsibilities:

• None.

Work Environment:

• The job is performed indoors with exposure to loud noises and fumes (e.g., smoke, chemicals).

Other Requirements:

• Must pass a pre-employment alcohol/drug screen.
• Must be able to obtain and maintain ServSafe Food Handler Certification within 30 days of employment.
• Must possess and maintain New Mexico Alcohol Server Permit within 30 days of hire