Customer Service Specialist I-Assessor Service Team

Do you want to make a meaningful difference in your community by helping people to:
Buy or sell a home?
Get married?
Access property tax relief for seniors, veterans, or individuals with disabilities?

If so, we invite you to consider joining the Clark County Joint Lobby Team as a Customer Service Specialist I!

The Joint Customer Service Lobby is a collaborative partnership between the Clark County Assessor, Auditor, and Treasurer offices. It provides residents with a streamlined and supportive experience for various essential government services. We are seeking candidates who are passionate about public service, excel at customer service and interpersonal communication, thrive in a fast-paced, team-based environment, are eager to learn and apply state and local government policies and procedures, and are motivated to grow and succeed in a career-oriented role.
As a Customer Service Specialist I, you will perform a wide variety of administrative and customer service duties. This is an entry-level position within a structured career progression path (Customer Service Specialist IIII), offering growth and advancement based on your dedication and performance. Most new hires are expected to advance to Customer Service Specialist II within 1218 months.
You will begin in your home officethe Assessors Officeand, once you are confident in those responsibilities, receive cross-training in both the Auditors and Treasurers Office.
As a Customer Service Specialist in the Assessors Office, you will:
Assist low-income seniors, disabled individuals, and disabled veterans in accessing Washington State tax relief programs that help them remain in their homes despite increasing property taxes.
Serve as a primary contact for property owners, answering questions and providing information about property assessments.
Administer and process applications for property tax relief programs.
Contribute to a team-oriented and inclusive work environment.
Core values: integrity, transparency, accuracy, and service excellence.
Opportunities for hybrid telework after successful completion of probationary period.

Treasurers Office:
Collect and safeguard public funds.
Assist taxpayers with property tax payments.
Process real estate excise, mobile home excise and moving permits.
Opportunities for hybrid telework after successful completion of probationary period.
Core values: accuracy, trust, customer service, and continuous improvement.

Auditors Office:
Process and issue marriage licenses, record deeds, and maintain permanent public records.
Provide public access to recorded documents.
Limited telework options available after successful completion of probationary period.
Core values: preservation, public service, and accuracy.

Our department values our communitys diversity and seeks ways to promote equity and inclusion within the organization and with the public. Our department also encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

This is a full-time represented by Local 11 union. Qualifications

Knowledge of:
General office procedures and best practices in a public service environment
Proper spelling, grammar, punctuation, and standard formatting in written communication
Clerical procedures related to document processing, data entry, and administrative support
Filing and records management systems
Business English for professional communication
Common PC applications such as Microsoft Word, Excel, and database software
Basic bookkeeping and/or cashiering procedures (as required by the position)
Ability to:
Operate standard office equipment (e.g., computers, phones, copiers, fax machines) efficiently
Exercise sound judgment and make independent decisions within defined guidelines and procedures
Remain calm and professional while resolving challenging or emotionally charged customer interactions
Accurately follow oral and written instructions
Communicate effectively and clearly, both in person and in writing
Learn and consistently follow established office routines and regulatory requirements
Build and maintain effective, respectful working relationships with colleagues and the public
Provide courteous, empathetic service in a high-volume, face-to-face customer setting
Sit or stand for prolonged periods while performing routine and repetitive tasks
Apply policies and procedures consistently, including when handling unique or unclear situations
Explain applicable laws and regulations (e.g., Revised Code of Washington [RCW], Washington Administrative Code [WAC]) to customers in a clear and understandable manner
Essential Duties and Responsibilities
The Customer Service Specialist performs a variety of administrative and customer service tasks to support the daily operations of the office. Responsibilities include, but are not limited to:
Administrative Support
Provides general administrative support using computer software and office equipment
Prepares and completes routine forms, reports, correspondence, requisitions, and other documents using word processing, spreadsheet, and database applications
Proofreads documents for formatting, grammar, and accuracy
Retrieves data from computer systems and compiles routine reports from various sources
Operates standard and specialized office equipment with accuracy and sound judgment
Assists in the creation and maintenance of technical and general office files and records
Ensures record retention schedules are followed and filing systems remain organized and up-to-date
Orders, maintains, and inventories office supplies and materials
Customer Service
Serves customers in-person, by phone, and via email with professionalism and courtesy
Provides information and assistance related to departmental services, processes, and regulations
Completes and mails routine form letters of acknowledgment, notification, or inquiry
Assists customers with transactions, applications, and inquiries, using a clear and informed communication style
Cashiering and Financial Duties
Performs cash handling duties including collecting payments, issuing receipts, and reconciling daily transactions
Balances assigned cash drawer and prepares daily deposits in accordance with established procedures
Office and Operational Support
Receives, sorts, and distributes mail, records, and supplies
Provides internal courier/messenger service within or between departments as needed
Schedules meetings, makes room reservations, and coordinates logistics for internal and public-facing events
Sets up rooms and equipment for meetings and functions
Performs related duties as assigned to support team and departmental objectives

Selection Process:
Resumes and other documents must be attached together in the 'Resume Upload' section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Assessment Testing - This recruitment may require a assessment testing which will be job related and may include, but not limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Candidate must pass a background check.

Examples of Duties

Possession of a valid drivers license and proof of insurance

Salary Grade Local 11.5 Salary Range $23.08 - $30.00- per hour Close Date Open Until Filled Recruiter Irene Catherine Chrest

Email:

... Equal Opportunity Employer

Clark County is an equal opportunity employer committed to providing equal opportunity in employment, access, and delivery of all county services. Clark Countys Equal Employment Opportunity Plan is available at .

Employee Benefits and additional compensation

Clark County provides regular full-time and part-time employees with a comprehensive benefits package which includes medical, vision and dental insurance, paid leave, flexible spending accounts, life insurance and long-term disability, retirement, and deferred compensation. Some types of employees in some positions and bargaining units might have different benefits and additional compensation. More specific benefit information for the different bargaining units can be found at . Also please refer to the specific bargaining unit contract for additional compensation at .

Retirement Information

All Clark County employees must participate in a WASHINGTON STATE RETIREMENT SYSTEM PLAN (PERS, PSERS or LEOFF).Employee contributions begin the first day of work. Current contribution rates vary by plan but could range from 5% to 15% of gross pay, depending on the plan choice.

For additional information, check out the Department of Retirement Systems' web site here:

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