Concierge

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Pay Type:

Pay starting at (based on experience):

The Concierge serves as the guest s liaison for both hotel and non-hotel services. Functions are an extension of Front Desk Agent duties. This role assists the guests with inquiries concerning on and off premises attractions, facilities, services, or activities. Knows how to provide concise and accurate directions. Makes reservations and obtains tickets for flights, the theatre, or special events.

The Concierge is responsible for organizing special functions such as VIP cocktail receptions . Good knowledge of property management software ( PMS ) or hotel reservation software.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.

- Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.

- Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.

- Provides guests with information about attractions, facilities, services, and activities in or outside the property.

- Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

- Organizes special functions as directed by management.

- Stays current and up to date with all hotel services as well as daily VIP requests and special events.

- Provides support to Management as required, in cases of an emergency.

- Projects a professional manner with an emphasis on hospitality and Guest service.

- Coordinates guest requests for special services or equipment with the appropriate department.

- Handles guest complaints and solve problem to the degree possible.

- Performs any other duties as assigned by management.

Qualifications

1. Associate degree or equivalent.

2. Previous working experience in a hotel/resort environment.

3. Should be able to work independently and with minimum supervision.

4. Excellent customer service skills.

5. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.

6. Have a strong attention to details.

7. Must be able to multi-task.

8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.