Host

1 year

Boka Restaurant Group and Jean Banchet Award of Culinary Excellence winner, Chef Gene Kato , are in the Southport Corridor and currently seeking Hosts to join their team!

BENEFITS & PERKS: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, paid sick leave, 401(k) program, career mentorship and growth potential, and dining incentives across our 20+ establishments!

ABOUT BOKA RESTAURANT GROUP: Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of Americans greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here:

ABOUT ITOKO: ITOKO is a sushi and robata house located in Chicagos historic Southport Lanes building. The menu features Katos high level of ingredients and technique, but brings a relaxed environment curated for the Southport neighborhood.

HOST S RESPONSIBILITIES:

Accountable for ensuring the proper flow of service by managing the seating of guests while providing exceptional guest service and exceeding expectations.

• Follow steps of service to provide a quality guest dining experience
• Maintain the reservation book during a shift to ensure the proper flow of service
• Ensure a professional and friendly communication style with all guests during service, on the phone, or during email communication
• Consistently check on and communicate menu counts and wait times
• Maintain an organized and inviting host stand and coat check area
• Ring all to-go food and beverage items and properly handle payments with 100% accuracy
• Proactively maintain and update guest notes in the restaurants reservation software
• Always follow proper sanitation practices
• Responsible for completing all opening, mid-shift, and closing procedures in a timely manner

QUALIFICATIONS:

• Maintain all required health and sanitation certificates
• Ability to work in a fast-paced environment
• Interpersonal skills
• Weekend and holiday availability

This is an ideal position for someone who is dedicated to providing great service and is seeking to become a member of a hard-working and fun team!

PHYSICAL REQUIREMENTS:

• Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
• Ability to bear exposure to hot and cold environments

If you feel you meet the requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! Please reply with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team!

Compensation: Hourly ($17.00 - $22.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

Customer Service

Exceptional Guest Service

Following Steps of Service

Customer Relationship Management

Time Management

Team Collaboration

High Volume Service

Problem Solving

Managing Reservations

Stress Management

Adaptability

Communication Skills

Customer Focused Mindset

Service Orientation

Effective Communication With Guests

Ability to Handle Stress

Empathy

Fast Paced Environment

Cultural Awareness

Communication

Handling Payments Accurately

Reliability

Reservation Management Platforms

Strong Work Ethic

Physical Requirements

Effective Communication

Ability to Follow Steps of Service

Ability to follow procedures

Working in a Fast Paced Environment

Physical Stamina

Teamwork

Ability to Handle Payments Accurately

Positive Attitude

Ability to Lift and Move Objects of Varying Weights

Sanitation Practices

Ability to Stand and Walk for Extended Periods

Conflict Resolution

Ability to Work in Hot and Cold Environments

Interpersonal Skills

OpenTable

Ability to work in a fast paced environment

Work In a Fast-Paced Environment

Physical Stamina (Lifting, Standing, Walking)

Professionalism

People Skills

Multitasking

Attention to Detail

Telephone Skills

Organizational Skills

Work Well Under Pressure

Guest Interaction

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