Front Desk Coordinator Sagestone Spa

Red Mountain Resort, located in the breathtaking red rock landscapes of Southern Utah, is a premier wellness and adventure retreat, offering luxurious spa treatments, holistic wellness programs, and rejuvenating experiences. The Sagestone Spa provides an inviting and tranquil atmosphere where guests can unwind and indulge in world-class treatments.

Job Summary:

The Front Desk Coordinator at Sagestone Spa is responsible for warmly welcoming guests, managing spa appointments, and ensuring smooth front-of-house operations. This position plays a key role in delivering exceptional guest experiences by providing accurate information, coordinating guest services, and supporting the daily function of the spa. The ideal candidate is detail-oriented, guest-focused, and passionate about wellness and hospitality.

Job Specifications:

• Onsite: Sagestone Spa at Red Mountain Resort
• Shift & Schedule Availability: Year-Round / Part-Time
• Pay Rate: $15 - $16/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Competitive Pay and Benefits: Retirement plans, employee dining room, , and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• Luxury Wellness Environment: Work in a serene spa setting, delivering a relaxing and personalized guest experience.
• Career Growth: Opportunities for advancement in spa administration, guest services, and wellness hospitality.

• Greet all spa guests with warmth and professionalism, ensuring a welcoming arrival experience
• Schedule spa treatments and fitness services accurately using spa booking software
• Check guests in and out of appointments, confirm schedules, and process payments
• Provide detailed information about spa treatments, amenities, and product offerings
• Coordinate with spa providers and locker attendants to ensure timely guest flow and service delivery
• Maintain accurate and organized guest records, waivers, and intake forms
• Handle incoming calls, messages, and emails in a prompt and professional manner
• Support spa retail operations including merchandising, inventory, and product sales
• Address guest questions and concerns with a service-focused approach and escalate issues as needed
• Maintain cleanliness and organization of the front desk area and relaxation lounge
• Assist Spa Manager with administrative tasks such as daily reports and scheduling support

• 12 years of front desk, spa, or hospitality experience preferred
• Excellent interpersonal and communication skills
• Strong organizational skills and attention to detail
• Familiarity with spa scheduling software or booking systems preferred (e.g., Book4Time, Mindbody)
• Ability to multi-task in a calm and professional manner
• Interest or background in wellness, spa, or health-related services is a plus
• Must be comfortable using computers, phones, and POS systems
• Availability for weekends, holidays, and flexible shifts required