Hotel Guest Service Representative

Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Express & Suites Kona is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! \n

Benefits: \n

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• Medical\/dental\/vision offered after qualification period \n
• Competitive performance bonuses - potential for up to $600 monthly \n
• 401k with match offered after qualification period \n
• Employee discounts at IHG Hotels worldwide \n
• Vacation time accrued based on hours worked \n
• Overtime pay for holidays worked - 10 holidays per year \n
• Free parking \n \n

Job Description: \n

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• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction \n
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities \n
• Controls and records financial transactions a front desk \n
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone \n
• Maintains a friendly, cheerful, and courteous demeanor at all times \n
• Performs other duties as assigned, requested, or deemed necessary by management \n
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations \n
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel \n
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management \n \n

Preferred Skills: \n

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• Strong Computer skills, including Microsoft Office \n
• Ability to type 40+wpm \n
• Able to learn new web applications \n
• Previous customer service experience preferred \n
• Strong work ethic \n
• Able to stand for extended periods of time \n
• Able to lift up-to 20 lbs. \n
• Must be able to work weekends and holidays \n \n

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