Customer Service Associate I - Single Billing Office

Clerical/Administrative Support

Req #: 29446

Summary:

The Customer Service Associate I - Single Billing Office role is the first level of a five-level career path and answers phone calls from patients, guarantors and others and process payments ensuring payments are correctly applied to accounts. This role will utilize tools, established workflows and resources provided to research accounts, identify billing issues and escalate issues for Revenue Cycle Team problem resolution.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: High School Diploma or GED preferred.
• License/Certifications: N/A
• Experience: N/A
• Additional Skills/Requirements Required: N/A
• Additional Skills/Requirements Preferred: Keyboard/typing and data entry skills

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.