Medical Receptionist TRI Primary Care East Amherst

Facility: Trinity PC East Amherst

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: Trinity Medical

Exempt from Overtime: Exempt: No

Work Schedule: Days

Hours:

7a-3p, 8a-4p, 9a-5p, 10a-6p

Summary:

The Medical Receptionist is under the direct supervision of the office manager or practice administrator to optimize patient experience by performing a number of duties, including greeting patients, scheduling patients, bookkeeping, answering and routing calls, accepting payments, and maintaining patient accounts. May take direction from team lead as appropriate.

Responsibilities:

EDUCATION

• High School diploma or GED required

EXPERIENCE

Preferred one (1) year experience working within a health care setting in which the primary responsibilities involved the completion of clerical, general office, patient accounting and reception oriented tasks

KNOWLEDGE, SKILL AND ABILITY

• Strong customer service and telephone skills General knowledge of medical insurance, health maintenance organizations and other health care related topics

• General knowledge of medical office procedures and terminology including ICD-10 and CPT coding

• Proficient in computer skills, including the use of a computer (keyboarding and the mouse), Microsoft Word and email

• Desire and skill to meet the needs of the patient

• Possesses organization, communication (written and verbal) and time management skills

• Ability to prioritize work responsibilities and maintain composure while working under demanding conditions which may involve supporting multiple objectives. Can adapt to changing circumstances

• Possesses basic mathematical and analytical abilities

• Working knowledge of Electronic Health Record (EHR)

• Highly motivated and willing to contribute skills and ideas for the overall improvement of the department

• Knowledge of Patient Centered Medical Home, with MIPS, HEDIS requirements preferred (Primary Care)

WORKING CONDITIONS:

ENVIRONMENT

• Ability to travel to and work at other Trinity Medical facilities and/or physician practice offices
• Normal heat, light space, and safe working environment; typical of most office jobs
• Intermittent exposure to a few unpleasant physical conditions