Desk Clerk (On-Call)

Position Overview:
The Desk Clerk is the first point of contact for guests or customers at a hotel, office, or facility. This role involves managing front desk operations, providing excellent customer service, handling reservations or appointments, and performing various administrative tasks to ensure smooth day-to-day operations.

Key Responsibilities:
Greet and welcome guests or visitors in a professional and friendly manner.

Check guests in and out efficiently, ensuring accuracy of reservation details.

Answer phone calls, respond to inquiries, and direct calls as necessary.

Handle guest requests, complaints, and provide information about the facility, services, and local area.

Maintain accurate records of guest information, payments, and room assignments.

Process payments, issue receipts, and manage cash or credit card transactions.

Coordinate with housekeeping and maintenance teams to ensure rooms or facilities are ready and in good condition.

Maintain a clean and organized front desk area.

Perform general clerical duties such as filing, data entry, and managing correspondence.

Monitor security by following procedures and reporting irregularities.

Assist with administrative support as needed.

Qualifications:
High school diploma or equivalent preferred.

Previous experience in customer service or front desk operations is an advantage.

Strong communication and interpersonal skills.

Proficiency with computers and basic office software (e.g., MS Office).

Ability to multitask and manage time effectively.

Professional appearance and demeanor.

Reliable, punctual, and detail-oriented.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

(none specified)