Guest Services Representative

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Training & development
• Vision insurance
• Wellness resources

Job Title: Guest Services Representative Company: The Goodstone Inn & Restaurant Reports To: Guest Services Manager
Schedule: Mornings, Mid-day, Evenings (5 days a week), including Weekends

Goodstone Inn & Restaurant's greatest asset is our creative, innovative team. Excellence here is built on collaboration, with every team member dedicated to delivering exceptional service that exceeds guest expectations.

As the first point of contact, youll join a high-energy team committed to outstanding hospitalityfrom handling reservations and welcoming guests to ensuring a smooth check-in and departure experience. Your role is key in anticipating and fulfilling guest needs with warmth and efficiency.

Responsibilities and Duties

• Provide the highest quality of service to the guests at all times, anticipate guest needs, and exceed their expectations.
• Personal accountability for achieving established guest service standards
• Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.
• Ability to read, analyze, interpret, and effectively explain common reports, guest folios, and emergency procedures.
• Effectively operate the inns computer systems (Maestro and Aloha).
• Possess working knowledge of all reservation procedures.
• Follow the correct check-in/check-out Goodstone procedures.
• Communicate with the team and management professionally and positively.
• Ensure the security and confidentiality of all guest and hotel information and material.
• Attend work on time as scheduled and adhere to the attendance policy.
• Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.

Qualifications and Skills

• 1+ year of hospitality or customer service experience
• Strong computer and typing skills (Microsoft Office proficiency)
• Excellent verbal and written communication
• Self-motivated, proactive, and detail-oriented
• Able to multitask, prioritize, and work efficiently under pressure
• Team player with a positive, flexible attitude
• Fluent in spoken and written English
• Must be at least 18 years old

Company Perks and Benefits:

• Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
• 401-K Match after a year
• Vacation and Sick Time
• Employee Referral and Bonus Plan
• Overtime available

Additional Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.

Affirmative Action/EEO statement:

Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.