Housekeeping Lead

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Casino offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as a Best Place to Work in 2023 by San Diego’s Business Journal.

Position Summary

The Room Inspector is responsible for inspecting rooms, corridors, and public areas while helping the housekeeping supervisor and housekeeping coordinator. As the room inspector you will demonstrate and exemplify Jamul Casino Resort’s mission and values by embodying the acronym F.I.R.S.T. (Fun, Integrity, Respect, Service, Team) and must understand and execute AAA service standards.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

· Ensure guest satisfaction through prompt, efficient and friendly service.

· Supervise room attendants on shift, including room assignments, conduct all room inspections and redirection as needed, and coordinate supply needs.

· Assist housekeeping leadership with staff schedules, employee training and performance counseling and evaluations.

· Trains and performs routine functions of the Room Attendant position as needed for four diamond standards.

· Coordinate preventative maintenance needs and ensure quality housekeeping services.

· Coordinates housekeeping duties with utility maintenance and front desk staff, communicating room availability, stay over's, room maintenance needs, and special set-up/take downs for scheduled groups/meetings.

· From the daily room checklist, access the HMS system to indicate room availability.

· Assist Supervisor with administering the lost and found policy, as outlined by policy.

· Coordinate with the houseperson, the removal of soiled linens, and carts and supplies maintenance.

· Assist guests with supply requests and/or household services promptly and efficiently.

· Will support cleaning and preparation of rooms for Guests as needed.

· Promotes a clean, safe and healthy work environment always for team members and guests.

· Responsible for helping to submit maintenance requests through Hotsos

· Ensure that operation of equipment, tools and materials is handled in a safe and efficient manner.

· Report any damages, lost, and found items and/or unusual occurrences immediately.

· Promote internal guest service standards through courteous and respectful behavior.

· Knowledge of proper cleaning techniques.

· Ability to maintain a consistent pace throughout the shift.

· Maintains all guest rooms at hotel and 4 diamond standards.

· Completes assigned work without disturbing guests.

· Must be able to interact and effectively communicate with guests.

· Maintains a safe work environment.

· Assist in monthly linen inventory process by counting the pieces of linen either in linen closets, guest rooms and storages.

· Other related duties as assigned or directed.

Requirements/Qualifications/Skills:

• 2+ years’ experience of guest room attendant experience from a AAA rating property.
• Effective communication in English, both verbal and written.
• Flexibility to work various shifts.
• High attention to detail
• Proficient is MS systems.
• Must be able to acquire and maintain an appropriate gaming license.
• Ability to work in pet friendly areas.

Certificates and Licenses

Team members must be able to qualify for licenses and permits required by federal, state and local regulations.

· Ability to earn and maintain Gaming License.

Physical Requirements

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Mobility and dexterity to make beds; clean hotel rooms.
• Must be able to stand, stoop, twist, reach, kneel, grip and bend in the execution of normal duties.
• Must be able to read, write, speak and understand English.
• Must be able to see small objects in poorly lit areas.
• May be exposed to chemicals.
• Must be able to stand and walk for the entire shift.
• Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
• Must be able to work at a fast pace, efficiently.
• Must be able to operate in mentally and physically stressful situations
• Must be able to work a flexible schedule including weekends, evenings and holidays
• Ability to work safely while performing repetitive tasks
• Ability to dust all room surfaces; high and low
• Flexibility in movement to clean toilets, mirrors and bathtubs.
• Must be able to work on hand and knees for and extensive period.
• Ability to work around dust, pet dander/hair without any adverse reactions