Nacora Customer Service Specialist

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Reporting to the Personal Lines Manager, you will be member of the Personal Lines Customer Service team and responsible for servicing clients within the personal lines division. This individual should be highly motivated; detail oriented and maintains strong communication and relationship building skills

• Provide exceptional customer service to new and existing clients
• Account service including review of documentation for routine policy changes, renewals, cancellations
• Research and investigate information to enable strategic decision making for the client
• Participate in meetings, conferences and project team activities
• Preparation of all client facing documentation including invoices, letters, renewal documents, pink slips, binders of insurance etc.
• Quote, write & upload new business within Nacoras corporate guidelines
• Administration of the client renewal process and o rganization of client documentation

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

• Degree/Diploma in business, logistics, supply chain management, or a related field
• 1+ years of customer service experience in an insurance brokerage, focusing on personal lines.
• RIBO License (mandatory).
• Strong organizational skills and ability to manage multiple tasks effectively.
• Attention to detail and ability to meet retention goals.
• Experience with EPIC and Compu-Quote is preferred.
• Excellent communication and interpersonal skills
• CAIB, CIP, CRM or equivalent working knowledge is an asset

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment #LI-HYBRID

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.