Sable Hotel at Navy Pier Servers & Support Staff

Sable Hotel at Navy Pier Chicago
Chicago, Illinois
Part Time

Email Address

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Required Years of Experience

1 year

Job Details

Offshore Rooftop and Lirica Restaurant and Bar at Navy Pier is booming with business, and we're seeking to add more servers to our team! Apply now and come enjoy the sun and waves with us.

Sable Hotel at Navy Pier is searching for Servers, Food Runner, and Bussers for our Lirica Restaurant and Offshore Rooftop Bar & Lounge. These are Part Time roles.

This is a great opportunity for a strong restaurant service individual. Hospitality experience is a plus. We invite you to join our exciting team!

Sable at Navy Pier is the first and only hotel on Chicagos iconic Navy Pier . Our award-winning new construction hotel opened in March 2021, featuring 223 guest rooms, 3,500 sqft of flexible meeting space, Lirica Restaurant and Bar, and the nations largest rooftop lounge,

Key Responsibilities of the Server:

Provides immediate attention to all guests upon seating.
Describes specials of the day to the guests.
Answers questions regarding any menu item and offers suggestions of menu items when appropriate.
Takes food and beverage orders from guests and delivers food to guests promptly after preparation.
Follows-up with guest to ensure satisfaction. Replenishes items as needed.
Participates in pre-shift meetings and taste tests.
Maintains organized workstation and side work duties.
Accountable for checks and cash transactions. Utilizes Point of Sales System.
Follows established systems for taking, placing, and delivering orders.
Follows established standards for greeting, cocktail service, food delivery and general service techniques.
Practices tray service for all food and beverage service.
Incorporates safe work practices in job performance.
Performs other duties as required.

Key Responsibilities for the Server Assistant/Busser:
The Server Assistant (Busser) and Food Runner is responsible for properly setting the restaurant up for service. This associate is responsible for getting food items, plateware, glassware, and flatware to guests in a timely manner and return dirty plates and linens to the designated kitchen areas. This associate will stock all designated areas with glassware, plateware, and supplies. This associate will assist with polishing of all flatware, glassware and plateware before returning it all on the floor. The Server Assistant and Food Runner will assist all Maverick MODs, servers, and bartenders to maintain the Maverick Hotel & Restaurant Standards

This associate shall strive to provide exceptional hospitality to both internal and external guests at all times. This associate will be responsible for exemplifying the Maverick Hotel and Restaurants Culture as well as providing promotional expertise for the location as both a destination and a harmonious work environment.

Essential job FUNCTIONS:

Ensures all glassware, flatware and plateware are sanitized and available as needed
Always keeps sanitation solution up to Maverick Hotels and Restaurants code and sets up bussing and water stations for service
Polishes glassware using dishwashers or by hand
Place clean dishes, utensils, and cooking equipment in designated areas
Polishes all plateware, glassware, flatware
Assists in counting of inventory of flatware, glassware and plateware
Maintains proper placement and organization of day-to-day utensils
Maintains proper storage of dish dollies, glass racks and flatware
Maintains kitchen work areas, expo line, and utensils in clean and orderly condition
Stock supplies such as food and utensils in serving stations, cupboards, refrigerators, etc.
Sorts and removes trash, placing it in designated pickup areas
Works diligently to avoid breakage and loss
Ensures that all dishes and utensils are properly stocked and stored
Offers warm and sincere welcome/farewell for all guests of Maverick Hotel and Restaurants locations. This includes the use of guest names when possible & maintains good eye contact with each guest
Maintains an up to date working knowledge of all location amenities as well as any special events
Interacts with all fellow associates and Maverick MODs in a professional manner, assisting other departments when necessary
Attends assigned department meetings and appropriate location specific meetings
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment
Reports to work on time as designated by posted schedule
Maintains a professional appearance. Follows all Maverick Hotel and Restaurant dress code standards.
Remains alert, courteous and helpful to the guests and colleagues always
Must be reliable, maintain Attendance Standards
Must be able to follow grooming uniform standards at all times

Minimum Qualifications:

High school diploma or general education degree (GED); and one to three months of banquet setting and service experience and/or training; or equivalent combination of education and experience.
Must be at least 21 years of age or older to meet state age requirements to serve alcohol.

Job REQUIRMENTS:

Must be a United States citizen or possess a valid work permit
Must be able to accurately follow instructions, both verbally and written
Must possesses excellent communication skills
Must be professional in appearance and demeanour
Must be able to work under pressure
Must be able to work in a fast-paced environment
Must have excellent listening skills
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be reliable, maintain Attendance Standards
Must be able to follow grooming uniform standards at all times

Working CONDITIONS:

While primarily outdoor (summer season) and indoors
Must be able to work in either hot or cold conditions
Must be able to stand on feet and walk throughout the day
Must be able to frequently lift and carry up to 50 lbs. & occasionally lift, carry, push & pull up to 50 lbs
Must be able to perform simple grasping, fine manipulation, reaching and repetitive hand & arm movements constantly, squeezing and overhead reaching occasionally
Must be able to twist and bend frequently, and squat occasionally

HOURS:
Due to the seasonal nature of the hospitality industry, and the fact that Maverick Hotels and Restaurants provides guest services 24 hours a day, 7 days a week, an employee may be required to work rotating shifts including evenings, weekends, holidays and/or overtime.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; its about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. [Employer] also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team ....

Career Center | Recruitment

Compensation Details

Compensation: Hourly ($13.16 - $14.64) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Dining Discounts

Required Skills

Excellent Communication Skills

Strong customer service orientation

Ability to work in a fast paced environment

Ability to Multitask in a Busy Environment

Teamwork Skills

Attention to Detail in Food and Beverage Service

Problem Solving Skills