Front Desk Receptionist

BASIC FUNCTION: This position is the first point of contact for our members and guests. You will perform administrative duties, greet and welcome our members and guests.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High School degree or equivalent experience/training

• Ability to effectively communicate in the English language.

• Ability to use the various computer software programs required to the successful performance of the front desk tasks including Excel, Microsoft Word, Outlook, and the Jonas back-office system including the CRM system.

ESSENTIAL FUNCTIONS:

• Become thoroughly familiar with the club amenities, hours of operations, Smooth Sailing (magazine), website, pricing structure, rules and regulations of the St Petersburg Yacht Club.
• Operate the Club's main switchboard in a professional manner.
• Greet all members (by name if possible) upon arrival.
• Take reservations for Club events and dining reservations when needed.
• Sell Commissary (Retail) goods.
• Prepare daily cash deposits - balance and maintain your cash box daily.
• Page managers/employees when asked. Monitor radios for assistance or emergencies.
• Serve as the main information center for all member requests.
• Respond to members' needs.
• Reconcile valet parking tickets and take payment for parking charges.
• Take member payments.
• Issue letters of introduction and guest cards.
• Maintain lost and found.
• Issue parking decals.
• Answer emails.
• Keep a daily log.
• Issue Radios/Keys/Towels as needed using logbooks and reconciling nightly.
• Take new members and guest pictures through the computer system.
• Issue membership information via email or hand out packets in person, maintaining a prospective member card for follow-up by the Membership Director.
• Maintain members' mail for distribution and receive incoming mail each day to be delivered to the Accounting Office.
• Be familiar with the Front Desk specific procedures regarding time off requests and trading shifts.
• Be familiar with the Employee Handbook and other Club procedures.
• Be familiar with Petty Cash procedures and issue Petty Cash to employees.

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MARIGINAL FUNCTIONS:

• Ability to work any assigned work event.
• Any other task, written or verbal, assigned by Management.

ENVIRONMENT:

Indoors in a well-lit office working at a desk with a computer, keyboard, mouse, telephone, and padded chair with wheels. Floors are carpeted and cement with some stairs. Touring potential members indoors and outdoors, traveling around our five various external locations.