Customer Service Associate

Job Description

The Customer Service Voluntary Benefits Associate will provide call center functional and or technical support for a Voluntary Benefits client.

Key Responsibilities

• Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Voluntary Benefits.

• Will support the resolution of customer problems, incidents, issues, requests, and queries

• Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents

• Manages incoming telephone calls, emails, and or faxes for Voluntary Benefits

• Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency

• Able to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures

• Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings

• May perform follow up on incidents with customers to ensure customer satisfaction

• May support reporting functions providing end of day status, data for weekly status reports, etc.

Qualification

Job Requirements

• Ability to work a shift between the hours of 7 am to 8 pm

Basic Qualifications

• Minimum 1 year of experience in a call center environment

Preferred Qualifications

• Minimum 6 months of experience in the insurance industry management process interpreting and applying member contracts and benefits

• Experience in the medical or insurance field

• Experience with reporting

• Experience in a BPO/BPS environment

• Excellent written and verbal communication skills in English and/or Spanish

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here.

Role Location Hourly Salary Range

California $21.97 to $37.79

Colorado $21.97 to $32.64

District of Columbia $23.37 to $34.76

Illinois $20.34 to $32.64

Minnesota $21.97 to $32.64

Maryland $20.34 to $30.24

New York $20.34 to $37.79

Washington $23.37 to $34.76

Locations