PT Guest Service Rep

AND SUMMARY The Guest Services Representative (\"GSR\")position must demonstrate and promote a strong commitment to providingthe best possible experience for our guests. This position isresponsible for assisting guests, answering phones, checking guests inand out, and collecting payment in accordance with company guidelinesand procedures. The GSR also is responsible for completing all necessaryfront office daily paperwork and ensuring that company safety andsecurity procedures, guidelines and standards are followed for allassociates and guests. Watch A Day in the Life video for Guest ServicesRepresentative MAJOR/ KEY JOB DUTIES \~ Demonstrates and promotes a 100% commitment toproviding the best possible experience for our guests. \~ Assists andresponds to guest requests with diligent follow-through. \~ Jobfunctions include empowerment to resolve guest issues through the Makeit Right process. The GSR must embrace ESA\'s service culture and treatall guests and associates with the utmost of respect and kindness. \~Must be able to process reservations, registration, payment, anddepartures in accordance with company guidelines and procedures. \~Handle collection efforts of all in-house balances. The GSR isresponsible for maintaining all cash, credit card and city ledgeraccounts at the property. \~ Setup, maintain, and takedown of breakfastdisplay in timely manner. \~ Maintaining an organized and clean workarea behind the front desk, in the lobby, and in guest common areas incompliance with company standards. \~ Selling the value of ESA to allinquiries (via telephone and in person) and striving to convert theminto reservations and occupied rooms in compliance with companystandards. \~ Collecting relevant guest information in accordance withguidelines, probing for potential sales leads, and identifying salesopportunities. \~ Periodic tours of the property to ensure the propertyis meeting brand standards. \~ Assists and provides reasonableaccommodation in response to guest requests whenever possible andpractical \~ Compliance with all company policies and procedures,including but not limited to adhering to key control policy, the promptreporting of all safety and security issues directly to the manager orto the appropriate authorities. OTHER DUTIES \~ Responsible formaintaining overall hotel cleanliness, including assisting with cleaningand upkeep of various areas of the hotel, including but not limited tothe front desk, associate breakroom, guest laundry, fitness room,vending areas, stairwells and common areas. \~ Engage in cross trainingin housekeeping and laundry areas to provide assistance as needed. \~Other tasks as assigned by the management team. KNOWLEDGE, SKILLS,ABILITIES & COMPETENCIES \~ Understand and communicate in Englishproficiently to interact with guests, associates and outside vendors. \~Proficient operation of the property management system technology.Requires the ability to work through all shift reports and perform theaudit function when necessary and assigned. \~ Understand and complywith documents such as safety rules, operating and maintenanceinstructions, and procedure manuals. \~ Complete routine reports andcorrespondence. \~ Add, subtract, multiply, and divide in all units ofmeasure, using whole numbers, common fractions, and decimals \~ Applygood judgment at all times. \~ Manage problems, address and solveguest-related issues. MINIMUM QUALIFICATIONS \~ High School Diploma orGeneral Education Degree (GED); or one to three months relatedexperience and/or training; or equivalent combination of education andexperience.