Front Office Host

Park Hyatt Washington is seeking a Full-Time Front Office Host to join our Rooms team. Not only will you be a part of an elite luxury service team, but you will be part of our hotel which was recognized by Travel Leisure's World's Best Awards as a top 10 hotel in the world!

Key Responsibilities

Front Office associates are highly visible colleagues who have a direct impact on creating the ultimate guest experience. This role includes but is not limited to:

• Being responsible for the guest registration process as well as communicating hotel services and promotions
• Engaging in casual conversation directly impacting the guest experience
• Processing forms of payment
• Responding to guest inquiries and requests in person and via phone
• Providing consistent, luxury customer service to guests

Salary

Starting hourly rate of $23.50 per hour, based on experience

We offer excellent benefits:

• Medical, Dental and Vision Insurance after only 30 days
• Free room nights, Discounted and Friends Rate, & Family Room Rate
• Discounted F&B when staying at Hyatt Hotels
• 401(k) Retirement Matching Plan (up to 4%)
• Paid Time Off including new child leave
• Tuition reimbursement
• Complimentary employee meals
• Employee stock purchase plan

Qualifications:

• 1-year front office experience preferred
• Prior customer service experience required
• Full-time availability, including AM and PM shifts, weekends, and holidays
• Refined communication skills
• Ability to stand for long periods of time