Food Service Worker - Mount Rushmore National Memorial

Overview

We're excited to hire and welcome team members to our national park locations! Xanterra Travel Collection is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service do not impact our positions or job offers.

Live. Work. Explore. as a part of our Food & Beverage team in Mount Rushmore National Memorial!

Located in the beautiful Black Hills region of South Dakota, Mount Rushmore National Memorial is open year-round and operates retail shops and a variety dining outlets serving convenient grab-and-go meals and coffee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We're hiring Food Service Workers to Live. Work. Explore. in Mount Rushmore!

Job Summary:Candidates will be placed as either a Food Outlet Attendant Lead or an Employee Dining Room Lead, and may also perform Food Outlet Attendant duties when needed

The Details:Position Type: Full-Time, Year-RoundDates: Starting Immediately Pay: $15.55 - $17.25 per hourSchedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Mount Rushmore National Memorial?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Mount Rushmore, and proud stewards of the park.

Life in Mount Rushmore:

• Employee housing at low cost (dormitory-style or RV site), through payroll deduction
• Employee Dining Room (cafeteria-style) where meals are $5.75 each, paid separately
• On-site laundry facility, Wi-Fi (limited bandwidth), employee shuttle service available during peak season
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Black Hills VIP Training Pass Discounts for local attractions
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program

Responsibilities

Food Outlet Attendant Lead:

• Oversees assigned area ensuring food and cleanliness standards and policies are followed.
• Resolves guest issues and escalates to a manager as needed.
• Follow opening and closing checklists.
• Provides hands-on training to new employees and assists in documenting employee's knowledge of position and tasks.

Employee Dining Room Lead:

• Oversees EDR ensuring food and cleanliness standards and policies are followed.
• Follow opening and closing checklists.
• Provides feedback to Food & Beverage Management regarding meal selection and solicits employee feedback to improve the EDR experience.

Both Positions perform Food & Beverage Attendant duties as needed, including but not limited to:

• Taking guest and/or employee orders and properly processes payment.
• Maintaining assigned cashier drawer and following all cash handling and payment procedures.
• Provides guest and/or employees with order, including serving hot and cold beverages.
• Ensure service areas are clean, sanitized and properly stocked.
• Ensure dining areas are clear of any dirty dishes, trash has been properly disposed, and surfaces have been sanitized.
• Cleans floors, to include sweeping, mopping and vacuuming.
• Follow Company and departmental environmental and safety practices, policies, and procedures.
• Other duties as assigned.

Qualifications

• Previous food service experience is required or may substitute having demonstrated capability to perform responsibilities.
• Previous cash handling experience is strongly preferred.
• Ability to provide excellent guest service.
• Ability to train employees to set them up for success.
• Ability to work in a fast-paced environment where tasks and priorities can change quickly and with little notice.
• Willing to "pitch-in" and help the team with tasks.
• Must be a positive team player with flexible schedules who like to have fun and have the passion to work.

Physical Requirements include:

• Constantly standing, walking, handling, lifting/carrying up to 10 pounds, and pushing/pulling up to 12 pounds.
• Frequently reaching outward, squatting/kneeling, bending, lifting/carrying 11-50 pounds, and pushing/pulling 13-40 pounds.
• Occasionally reaching above shoulder, climbing, crawling, lifting/carrying 51-100 pounds, and pushing/pulling 41-100 pounds.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.