Receptionist

Purpose or General Objective: To provide reception area coverage and administrative support to Goodwill Industries of Central Michigan's Heartland, Inc.'s Financial Opportunity Center.

Essential Duties:

• Maintain organization and appearance of the Financial Opportunity Center reception area.
• Greet clients, visitors, and guests; determines each visitor's purpose and direct and/or escort them to the appropriate location.
• Answer, screen, and direct phone calls to staff; take messages and schedule appointments.
• Receive and distribute mail, documents, packages, and courier deliveries.
• Perform administrative and clerical support tasks as assigned.
• Perform basic filing and recordkeeping.
• Provide accurate information in person and via phone/email.
• Respond to all customer inquiries promptly and effectively.
• Enter timely and accurate data into the database.
• Maintain the confidentiality and security of departmental information and files.
• Other duties as assigned.

Position Qualifications:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Must be punctual, dependable, positive, helpful, and have a professional attitude.
• Ability to be resourceful and proactive.
• Attention to detail and ability to produce accurate work.
• Desire and ability to work with low-income individuals and those with disabilities.
• Multitasking and time-management skills, with the ability to prioritize tasks.

Required Skills:

• High School diploma or Associate's degree preferred.
• Two or more years of administration, front desk, customer service, or related experience.
• Experience working with persons with disabilities and other barriers to employment preferred.
• Must be able to sit for prolonged periods at a desk and work on a computer.
• Must be able to lift 15 pounds.
• A valid Michigan driver's license with a driving record in compliance with Goodwill of Central Michigan's Heartland, insurance carrier requirements. Applicant must have reliable transportation with appropriate insurance coverage.