Host/Hostess - Council Oak

Overview

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Responsibilities

The Host(ess) is responsible for Serving, welcoming and greeting guests at restaurant, obtains information from guests and ushers guests to seats ensuring a positive guest experience in the Council Oak Steaks & Seafood Restaurant.

Essential duties include, but are not limited to:

• Greets guest at entrance to restaurant in a positive manner.
• Obtains basic information from guest such as name, number in party, and seating preferences.
• Ushers guests to seat location at a pace that is comfortable to the guests.
• Promotes positive guest/employee relations.
• Other assignments as directed.

Qualifications

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and/or experience.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Must have good communication skills and excellent interpersonal skills, including a positive, friendly, and outgoing attitude, common courtesy towards others and the ability to deal successfully with stressful situations.

ABILITY TO:

• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.
• Must have the ability to withstand noisy and smoke-filled environments.
• Must be able to stand, walk, use hands to finger, handle or feel objects, tools, or controls, and reach with arms and hands.
• Must regularly lift and move up to 50 pounds.