Guest Relations Host/Hostess - PRN

Under direct supervision provides patients with food and nutrition services up to and including; working with patients on the room service process, passing and picking up patient trays, distributing between meal snacks to patients, providing pantry stocks to nursing units and acting as a liaison between the patient, Dietary and Nutrition and Nursing Services. Education: High School graduate or equivalent work experience required Skills: Basic knowledge of tray identification system and has a basic nutrition knowledge as related to the patient menu program. Skill in oral and written communication. Ability to work well under time constraints and to work effectively as a team member. Ability to apply common sense understanding to carry out detailed written or oral instructions. Principal Duties and Responsibilities: Delivers and retrieves patient trays. Assists patient with tray set-up as needed. Delivers nourishment and/or between-meal snacks to patients as ordered by Dietary and Nutrition services. When interacting with patient the host/hostess utilizes AIDET guidelines. Stocks unit pantries according as ordered in CaterTrax. All stock sheets signed off as completed by nursing personnel. Consults with the team leader or supervisor regarding any problems or conflicts. Reports all meal service related problems to the team leader and/or manager. May assist with tray and tray line set -up and also with the preparation of simple food items as directed by Team Leader or manager Communicates with patients, visitors and staff in a positive, cordial manner. Is sensitive to the patient's age, ethnic, cultural and social background. Assists with the expedition of trays from tray line. When in kitchen area place hot beverages on trays and place trays in appropriate holding cart as directed by supervisor. Retrieve dirty trays from patient's room in a timely manner to ensure that trays are not left on the patient units Cover any other unit as directed by management. Cover other units as needed during break times. Provides patient with a hand sanitizer wipe prior as the meal is delivered. Encourages patient to use sanitizer wipe prior to eating. Pours coffee and other hot beverages at the time of tray delivery for each patient. Ensures coffee is fresh and hot with each trip to patient areas. Assists the department with maintaining a courtesy score of 90% or above for the overall Press Ganey score for Courtesy of the Person Serving Your Meal. Demonstrate knowledge of fire safety to meet State and Joint Commission regulations to include the location of the Ansul fire system, correct storage of fire extinguishers and how to report a fire. Demonstrate knowledge of safe chemical usage by identifying the location of Safety Data Sheets (SDS), correct Personal Protective Equipment (PPE) and the usage of PPE Demonstrate knowledge of the HACCP program to include the temperature danger zone, labeling and dating, and sanitation. Assist with maintaining the organization of coolers and storerooms used for floor stock storage. Scan patient trays when they leave the kitchen and at the time of delivery. Clean work areas and delivery carts daily. Complete other duties as assigned by the Food and Nutrition Management team. Pay Range $15.00 - $20.00 Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs. COVID-19 Vaccination All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners. Equal Employment Opportunity GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 50 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year. GBMC is currently seeking talented, compassionate employees to support patients of the communities we serve. GBMC has also been named best place to work! At GBMC Health Partners, we don't just provide comprehensive medical care - we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you're a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal. At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest. Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans. What We Offer: Competitive salary and generous paid time off Free parking Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable" Company subsidized onsite fitness and wellness center "if applicable" Pre-paid tuition to pursue professional development, additional certifications, and degree programs Comprehensive health, dental, and vision coverage 401 (a) and 403 (b) retirement savings plan