Dining Room Manager

3 years

Position Title: Dining Room Manager/Asst. Restaurant Manager
Pay Status: Non-Exempt
Job Status: Full-Time
Reports To: Director of Hospitality
Employer: Randolph Entertainment (dba Teatro ZinZanni)
Start Date: ASAP
Compensation: $28-$30 per hour

SUMMARY:

Teatro ZinZanni presents a fully integrated evening of entertainment which includes cirque artists, European cabaret, contortionists, jugglers and illusionists with live music and a fabulous multi-course meal.

The smooth operation of Teatro ZinZanni is based on teamwork and the shared responsibility of sales, production and service staff. Our success is determined by the integration of excellent customer service from ticketing to night of show, quality of the show and seamless food and beverage operations.

Teatro Zinzanni is housed inside a Belgian wooden tent, with opulent furnishings and mirrors located on the 14th Floor of the Cambria Hotel. The venue has been operating successfully since 2019. It is a fine dining restaurant and theatrical performance venue where comfort with, and enthusiasm for this work environment, is essential.

POSITION SUMMARY

The Dining Room Manager works under the Director of Hospitalitys supervision in overseeing restaurant operations encompassing show implementation, integration of beverage and food service with show, staff management (staff selection, attendance and performance), guest relations (guest satisfaction and guest issues resolution). This position requires upholding Teatro Zinzanni core values in the overall operations of a fine dining restaurant in a live, fast-paced theatrical environment. Teatro ZinZannis core show will run 3 nights a week for the summer, and will goes to a full 5-6 show week in the fall.

Teatro ZinZanni is a venue that presents events, and the Teatro ZinZanni core shore.

Comfort and enthusiasm for this work environment is essential.

ESSENTIAL FUNCTIONS

Responsibilities and Duties:

Restaurant Operations

• Restaurant floor operations, both on the show floor (guest/server) and off (inter department/peer)
• Service staff management throughout show (processing of guests arrival and top of show, as well as course service and end of show operations
• Compiling Staff and Guest Performance Report
• Nightly closing paperwork and duties
• Other duties and responsibilities as required

This position has a primary schedule Wednesday through Sunday, 2pm through the end of the show. (Schedule will vary according to the show calendar and show times). This is a hands-on and feet-on-the-floor type position, with a typical day consisting of 1-2 hours planning and organizing, and 6-7 hours interacting with the staff and guests.

Staff Management

Based on the weekly service schedule set by the Restaurant Director, find and maintain service staff for each week.

The weekly service schedule will include:

1: Nightly show shifts for servers, bartenders, bussers and lobby staff and server assistants including start and end times.

2: One training hour for new service staff each week

• Creates front of house schedules (daily, weekly and monthly) following the Restaurant Directors parameters. Prepares day-to-day labor assignments for service, and lobby based staff.
• Handles all the day-to-day communication pertaining to these schedules (call offs, on call, schedule limitations, vacation requests etc.) as well as ongoing training schedules.
• Monitors service staff overall work presence and attendance; (bar, busser and server) during pre-show activities and process (work load, efficiency, punctuality, observance of dressing-up process, punctuality and roll call for daily restaurant staff meeting and post-show activities and process (end of show service patterns, operational clean up, service staff end of shift procedures and staff departure, etc.)
• In collaboration with Director of Hospitality, Production Stage Manager, Stage Management staff, trains and coaches service staff to adhere, deliver and interact correctly with performers and overall sequence of nightly show

Guest Management

• Working with Production Stage Manager and Director of Hospitality to ensure outstanding guest experience during operations (strong hospitality presence on show floor from welcome to departure)
• working with group sales staff to ensure proper execution of the group's experience.
• Works with Restaurant Director toward timely resolution of guest issues
• maintaining front of house cleanliness and safety programs

JOB QUALIFICATIONS

Essential minimum skills, education, and experience:

• Professional behavior: this includes maintaining a 5-star demeanor and verbiage in all interactions with an upbeat, uplifting and positive attitude
• Calm, composed and strong appearance, as well as setting an exemplary performance example for all coworkers
• Timely, focused and capable of meeting deadlines while maintaining a high degree of accuracy
• Ability to work with and communicate well with all types of staff personalities
• Capacity to deliver excellence in all aspects of interactions with guests and peers, showcasing understanding, maturity, control and finesse
• Must possess integrity, common sense, sense of perspective and sense of humor
• Must have sense of work ethics, responsibility and pride in the work and in the work team
• Deflecting conflict in a public setting with tact, calm and speed
• Requests assistance when appropriate, and has capacity to delegate when needed.
• Maintaining confidences, handling highly confidential materials, and maintaining a confidential work area
• Considerable ability to establish and maintain effective working relationships with individuals and groups of various cultural and socioeconomic backgrounds
• Familiarity with Toast POS and XtraChef platforms is a plus.

WORKING SCHEDULE/ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Fast-paced, complex theatrical environment incorporating a 285-seat fine dining restaurant and event space.
• DRM position requires good organizational skills, memory, and the ability to respond to changing demands as needed.
• The atmosphere includes loud noise, bright lighting and strobe lights.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, and talk or hear.
• The employee is required to stand and walk during most of the shift while carrying heavy, full trays of food and dishes.
• The employee must frequently lift and carry up to 40 pounds.

Randolph Entertainment LLC (hereinafter Teatro ZinZanni or Company.) IS AN EQUAL OPPORTUNITY EMPLOYER. We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Teatro ZinZanni makes all decisions involving any aspect of the employment relationship without regard to race, color, sex, pregnancy, creed, religion, age, marital or nursing mother status, national origin, ancestry, citizenship, the presence of any disability (sensory, mental, or physical), medical or genetic information, military or veteran status, sexual orientation, gender identity, gender expression, or any other status or characteristic protected by applicable local, state, or federal law. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects of recruiting and employment, including compensation, benefits, advancement, transfers, and reductions in force. PLEASE CONTACT THE COMPANY YOU NEED ASSISTANCE COMPLETING THIS APPLICATION OR TO OTHERWISE PARTICIPATE IN THE APPLICATION PROCESS.

How to apply:

Please send a cover letter and resume in PDF format to: [email protected] .

Compensation: Hourly ($28.00 - $30.00)

Strong Leadership Skills

Conflict Resolution skills

Adaptability to Fast Paced Environments

Attention to Detail

Organizational Skills

Ability to Multitask

Strong Communication Skills

Problem Solving Skills

Ability to Train and Coach Staff

Customer Focused Mindset

Ability to Work Under Pressure

Time Management Skills

Ability to Maintain a Positive Work Environment

Cultural Sensitivity

Physical Stamina and Strength

Time Management

Floor Management

Communication

Quality Control

Training

Problem Solving

Scheduling

Leadership

Customer Service

Training and Development

Service Standards

Ability to Lift 30+ Pounds

Team Management

Guest Relations

Team Leadership

Availability for Nights, Weekends, and Holidays

High Volume Service Standards

Service Standards Management

Physical Ability to Lift 30+ Pounds

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