Hersheys Chocolate World Part-Time Cafe Associate

Hersheys Chocolate World Part-Time Cafe Associate

(Job code: 55863)

MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic entrepreneurial environment that fosters creativity and provides unlimited opportunities for personal and professional growth.

Job Summary:

Hey, who couldnt use a little more sweetness in their work? What other retail job can offer you the opportunity to become a Smile Maker and a Moment Creator with some of Americas most-beloved candy? You can be part of this vibrant workplace as a member of the HERSHEYS CHOCOLATE WORLD location in the heart of New York City - Times Square. The Hersheys Retail Cafe Associate, a non-exempt role, is responsible for providing a memorable customer experience within a high-energy retail location. Imagine the possibilities creatingsmooshy double chocolatey smores, the edible art of a HERSHEYS milkshakes, a 1-pound customizable REESE'S, frosty JOLLY RANCHER slushes with you as the guide! You will be responsible for welcoming customers and helping them explore the possibilities offered in the cafe. You will actively engage customers in all The HERSHEYS CHOCOLATE WORLD has to offer inviting them into a world of sweetness, goodness, happiness, surprise, delight, and discovery. Join us as a Hershey Hero, a Smile Creator, and Moment Maker.

This is a part-time position designed to create a positive experience that reflects the fun brand image of The Hershey Company and its products through direct cafe customer interaction. This is for The HERSHEYS CHOCOLATE WORLD Times Square

As a Cafe Associate you will be an integral part of the customer experience. You will be responsible for supporting and executing the day-to-day operations of the Cafe. Most times you are the first point of contact and the driving force behind an exceptional customer experience. As a Cafe Associate you are expected to connect with and make recommendations to your customers, with an upbeat and positive attitude. You will be expected to maintain brand standards and uphold the policies and regulations set forth by The Hershey Company and other relevant Health and Safety agencies.

Essential Functions:

Ensure the quality of the cafe products served meet the standards of The Hershey Company. This includes standard portion sizes, cooking methods, quality standards, kitchen rules, policies, and procedures

Provide an exceptional customer experience, by always communicating in a manner that is friendly, fun

Strive to meet individual, team, and department goals that drive your overall success

You must maintain store cleanliness standards that support the visual presentation direction and enhance the customer shopping experience

Contribute to a positive work environment by treating all customers, guests, and employees with respect

With an eye for detail consistently and accurately use daily and nightly prep sheets, cleanliness, and station checklists

Clean cafe equipment and departments as assigned, thoroughly and in a timely manner, in accordance with sanitation guidelines and Department of Health regulations

Escalate any issues/complaints to cafe or store management in timely manner communicating clearly and effective to minimize negative impact on customer experience

Maintain knowledge of critical dietary information and demonstrate proper food handling

Remain up to date on all policies, procedures, and guidelines set by the Department of Health and other relevant government agencies by completing all mandatory training and required certifications.

Minimum Education and/or Experience:

Minimum High School Diploma or GED (General Equivalency Diploma)

1+ year(s) of prior relevant (retail/food service/hospitality) work experience

Previous restaurant/cafe/food service experience preferred

Great interpersonal skills with the ability to build and maintain strong working relationships

Ability to multi-task and prioritize in a fast-paced environment

Understanding or acquiring knowledge of safety, sanitation, and food handling procedures

Serve-safe certification preferred or willing to acquire

Ability to work a fully flexible retail schedule to meet the needs of the business, which will require nights, weekends, and holidays

Additional Job Requirements:

Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Requires the ability to move around the store, assist customers and maneuver merchandise when necessary

Performs additional job duties as assigned

Ability to lift to 20 pounds independently