Guest Service Agent- Hilton Garden Inn

The Hilton Garden Inn Haymarket offers a vibrant and welcoming atmosphere perfect for those looking to advance their hospitality careers. Nestled in the charming and historic town of Haymarket, Virginia, our hotel is not just a place to stay but a community hub that embodies warmth, professionalism, and excellent service.

We pride ourselves on providing a modern and comfortable environment for both our guests and our team members. Our hotel features stylishly appointed rooms, state-of-the-art meeting facilities, and a variety of dining options, including a full-service restaurant and bar, making it a versatile and dynamic place to work.

At the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.

If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you! Click here for more information.

THE ROLE

Be a part of something bigger. Join a family. Become a Hotelitarian! Were hotel people -Hotelitarians- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural.

At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor!

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

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