Sales / Customer Service Associate - New York

SALES / CUSTOMER SERVICE ASSOCIATE - NEW YORK

APL is looking for a Store Sales / Customer Service Associate for our flagship store location at our new Flagship location opening this Fall at 75 Prince Street in New York City. The ideal candidate will create a store environment in which customers have an exceptional and memorable experience, fellow employees are motivated to do their best and the business thrives. The Store Sales / Customer Service Associate will graciously welcome, engage, educate, and assist our guests by curating a positive brand experience for everyone. The Store Sales / Customer Associate must consistently demonstrate effective communication skills with guests and co-workers creating a welcoming APL store experience and productive team work environment. The position is multifaceted and calls for attentiveness with the ability to identify and act on opportunities to increase guest satisfaction.

To be successful in this role you will:

Provide exceptional customer service

Create and maintain lasting customer connections through clientele services

Seamlessly integrate and support our omnichannel business in-store

Consistently meet sales and profitability targets

Educate customers on APL's mission and technology

Maintain outstanding visual merchandising standards at all times

What you will bring to this role:

Passion for the customer and employee experience

Knowledge of the APL product

Driven to identify business opportunities and implement solutions

Excellent communication, organizational, and problem-solving skills

Ability to multi-task effectively in a fast-paced environment

Effective cross-functional communication and collaboration

Commitment, passion for and strong understanding of the APL brand

Qualifications & Experience:

3+ years of experience in a customer-centric retail environment

Luxury and/or performance industry experience preferred

College degree preferred

Strong selling and communication skills

Ability to analyze reporting, identify business trends and react quickly to the needs of the business

Availability and flexibility to workdays, nights, weekends and holidays as needed to support the business

Specific Areas of Focus

Operations

An understanding of inventory accuracy and controls in store

Provide real time, in addition to monthly and weekly feedback on technology functions, operations and experience to the store GM

Uphold seamless store operational procedures

Maintain sales floor and back of house cleanliness at all times, including but not necessarily limited to sweeping, cleaning mirrors and glass, and removing trash and recyclables as needed

Effectively communicate product, process or supply needs or opportunities that would enhance or elevate the guest experience.

Assist in any area of the store when necessary.

Create an exceptional store experience by ensuring all guests are made to feel welcome and listened to throughout their store visit or remotely by:

Greeting them authentically and in a timely manner

Engage in conversation educating guests on the brand, store, current product and service level we offer to build report

Fulfill product and/or service requests quickly and graciously, asking appropriate questions and actively listening to make informed product or gift purchase suggestions throughout their visit

Exhaust all available resources to fulfill the guest's requests, i.e. Send shoes from online, Special Orders, courier services, etc.

Maintain availability and attentiveness ensuring quick and efficient response to guest inquiries and requests.

Ensure seamless sales transacting

Provide excellent customer service remotely via the APL website and customer chat functions

Merchandising & Visual

Understanding of and implementation of merchandising presentation strategy in alignment with brand and concept standards

Ensure the selling floor reflects the brand and concept standards at all times

Provide real time and weekly feedback on product and sales performance to the store GM

General

Ensure execution and compliance with all company policies & procedures.

Job Types: Full-time, Part-time

COVID-19 considerations: Our team has implemented and put in place new standards following all CDC government guidelines. We also offer full-time and part-time remote customer care team opportunities after in-store training.