Night Auditor

We offer a comprehensive part-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:
• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy

Hotel Specific:

The DoubleTree Hotel believes top tier Team Members deserve some recognition! By securing a position with us you will be awarded with up to $1,000 in incentives paid throughout your first year! Incentives will be awarded on your 30th day employment PLUS your 6-month anniversary AND again on your 1-year anniversary!

Physical Demands:
• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift

Qualifications:
Education:
• High school diploma or its equivalent

Experience:
• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Examples: PEP