Front Desk /Receptionist

Location: San Francisco, CA 94105

Duration: 12 months (Possibility of Extension)

Pay Range: $20/hr - $26/hr

• The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best-in-class experience for our employees and teams.

Role Overview:

• The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle. We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work. As the Guest Services Specialist, you will be responsible for providing a first-in-class office reception experience, creating an inviting environment for employees, guests, and vendors. This role will be based in the San Francisco office.
• Managing In-Office Experience: Oversee reception and visitor registration, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, working in tandem with onsite physical Security. Develop a working relationship with employees and vendors to satisfy the complex needs of various stakeholders.
• Office Reception Look & Feel: Monitor the space to be sure it remains clean, neat, and tidy, and free of unnecessary clutter. Report all janitorial and maintenance needs, including spills, paint touchup requirements, equipment malfunctions, etc.
• Employee Experience & Support Services: Monitor and respond to tickets, emails, and Slack, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials. Provide administrative support for the Workplace Experience team as directed, including organization and management of office supplies and meeting coordination.
• Office Operations Assistance: Maintain constant communication with the Workplace Experience team for issues such as badges and COI coordination. Receive package deliveries and other vendor deliveries. Requirements:
• Minimum 1 year of related experience in Hospitality, Reception, and/or Workplace work required.
• Excellent customer service skills with a pleasant and calm demeanor.
• Ability to be in the office daily.
• Previous experience with event assistance.
• Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and with a mindset to initiate and embrace process improvement.
• Excellent organizational and multitasking skills.
• Self-starter; handles self with minimal supervision and is proactive.
• Excellent communication skills (verbal and written). Substantial knowledge and experience using Suite and Slack.
• A college degree is preferred.

• Greet
• Greetings
• Guest Services Specialist
• Workplace Coordinator
• Office Services Coordinator
• Front Desk Coordinator
• Workplace Assistant
• Reception
• Receptionist
• Slack